Network Systems Administrator
1 week ago
We are seeking a seasoned Desktop and Network Support Technician to join our Operations Division, Division 4. The successful candidate will be responsible for delivering exceptional technical support services to clients across various aspects of their IT infrastructure.
Job SummaryThis is a unique opportunity for an experienced Technical IT Services Expert to utilize their skills in troubleshooting, problem resolution, and process improvement to drive business success.
Key Responsibilities- Provide Advanced Technical Support: Offer timely, competent, and efficient support to clients for desktops, networks, and basic server systems.
- Ensure Client Satisfaction: Maintain high levels of communication and professionalism while delivering solutions, meeting and exceeding client expectations by delivering services three times faster than anticipated.
- Raise Client Retention: Deliver exceptional service and foster positive relationships with clients to retain them through exceptional service delivery.
- Client Retention: Achieve high levels of client satisfaction through effective service delivery.
- Improved Efficiency: Enhance the effectiveness and efficiency of technical service delivery.
- Data Accuracy: Ensure accurate and relevant data management in business operations.
- Timely Delivery: Provide timely services with high levels of communication.
- Billing Management: Effectively manage billable hours to meet business requirements.
- Experience: Minimum 5+ years of active and current experience in Tier 2 technical support.
- Skill Set: Proficiency in IT infrastructure including basic servers, networking systems, desktop security, remote cloud computing, Microsoft 365 administration, hosting, web services, and hardware/software.
- Troubleshooting Skills: Strong technical troubleshooting and problem resolution skills.
- Solution-Oriented: Solution-oriented mindset with a focus on process improvement.
- Relationship Building: Ability to build and maintain effective relationships with clients and team members.
- Flexibility: Willingness to work flexible hours and go the extra mile to meet client needs.
$80,000 - $110,000 per annum, depending on experience and qualifications.
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