Branch Advisor FAIS
2 weeks ago
About the Role
We are seeking a highly skilled and motivated Branch Advisor FAIS to join our team at FirstRand Bank Limited. As a Branch Advisor FAIS, you will be responsible for providing exceptional customer service and financial solutions to our clients.
Key Responsibilities
- Build and maintain strong relationships with clients to understand their financial needs and provide tailored solutions.
- Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations.
- Educate customers on correct eChannels to maximize channel optimisation opportunities identified aligned to customer needs.
- Connect with our customers by living up to our brand promise of "how can we help you?" at all times.
- Analyze customer data and recommend tailored solutions to achieve sales results.
- Conduct yourself in an ethical manner and adhere to the TCF (Treating Customer fairly) principles in all that you do.
- Optimize every customer interaction to migrate cash transactions and/or convert customer to eChannels and encourage use of digital and self-service channels.
- Resolve all customer queries efficiently, and within agreed timelines.
- Achieve sales and service client retention by managing the breakdown activities as listed in the Sales and Service Operation requirements.
- Always comply with procedures and processes contained in the relevant business guidelines and understand the risk associated with decisions.
- Fulfilling transactions above the benchmark set and providing an exceptional customer experience.
- Demonstrates behaviour in support of the organizational values.
- Takes accountability for own performance, personal and career development.
- Maintain an ability to adapt to ever changing business and customer needs.
- Contribute to the overall effectiveness and success of the team.
- Improve knowledge and competencies by completing role specific training as per eCareers.
Requirements
- A completed financial related qualification (NQF5 or higher)
- 1-2 years' experience in Client Services Support and delivery
What We Offer
- Opportunities to build relationships as part of a dynamic team.
- A challenging working environment
- Personal and professional growth
- Opportunities to have an impact in a local market as a brand ambassador.
How to Apply
If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer service and financial solutions, please submit your application.
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