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Software Support Professional in Customer Solution Management
1 week ago
Soloplan GmbH is a leading international company in the field of transport management systems. We are seeking a skilled Software Support Professional to strengthen our Customer Solution Management team.
The ideal candidate will have initial work experience in software consulting and first professional experience in IT support or an IT service desk. Strong IT and/or logistics skills, quick thinking, and good communication skills in English and Afrikaans are essential.
About the Role- Provide competent and friendly customer support for our transport management software application via phone and email.
- Identify and analyze technical problems and malfunctions, finding solutions and documenting customer requests and solutions in our ticket system.
This role offers exciting challenges and opportunities for growth within our medium-sized but growing team at our Johannesburg Branch office. You will be part of a dynamic team working closely with colleagues at our head office in Kempten, Bavaria, and several international branch offices.
Your Benefits- We offer height-adjustable workstations, flexible working hours, and a subsidized canteen and gym.
- You can also look forward to walking trails and the opportunity to work temporarily in one of our international branches.
- An onsite creche is available for our employees with family responsibilities.
Please submit your detailed and completed application documents stating your salary expectations, earliest possible starting date, or current period of notice, and reference the JOB-ID 690-1.
