Senior Administration Specialist for Pricing and Operations

1 month ago

Cape Town, Western Cape, South Africa Old Mutual Full time

Job Description:

We are seeking a highly skilled Senior Administration Specialist to join our team in pricing and operations. As a key member of our organization, you will be responsible for screening and analyzing new business tender requests, compiling and analyzing claims experience for larger arrangements, and establishing and maintaining relationships with internal and external stakeholders.

Key Responsibilities:

  • Screening and analyzing new business tender requests
  • Compiling and analyzing claims experience for larger arrangements
  • Establishing and maintaining relationships with internal and external stakeholders
  • Responding to and resolving enquiries from various stakeholders and clients
  • Interpreting requests from clients and delivering accordingly
  • Providing a hassle-free service to clients by attending to requests on time, presenting information in a professional manner, being flexible where appropriate, and being proactive in preventing potential problems
  • Conforming to Service Level Agreements with relevant stakeholders
  • Providing quality service to clients/intermediaries – a passion for service excellence

Documentation Processing:

  • Provides an indirect service to customers and intermediaries
  • Responds to immediate administrative requirements within procedure
  • Follows standardised processes and provides administrative support in line with normal business functioning
  • Delivers on daily production standards
  • Uses standard administrative techniques to coordinate own work

Personal Effectiveness:

  • Accountable for service delivery through own efforts
  • Strong work ethic
  • Individually accountable for managing own time, tasks, and output quality for periods of 1 day to a maximum of 3 months
  • Makes increased contributions by broadening individual skills
  • Collaborates effectively with others to achieve personal results
  • Able to accept and live the company values
  • Ability to work under pressure and meet tight deadlines while maintaining high levels of accuracy and quality

Quality Assurance:

  • Adheres to service and quality standards
  • Performs quality checks on own work
  • Performs quality checks on the teams work

Requirements:

  • Matric (with Mathematics)
  • Insurance industry experience
  • Working knowledge of pricing and rating principles in a group risk environment
  • In-depth knowledge/experience working within and pricing in a Group Assurance/Risk environment is compulsory
  • Proven numerical ability/mathematical reasoning skills
  • Computer literate and proficient in MS Office programmes e.g. Word & Excel
  • Ability to plan and prioritise effectively
  • Sound analytical and problem-solving abilities with a focus on attention to detail
  • Customer-centric
  • Strong communication and interpersonal skills
  • Work effectively with internal and external colleagues and clients to accomplish organisational and team goals
  • Enjoy working in a progressive environment

Skills:

Communication

Education:

Closing Date:

2024 has an estimated salary of R600,000 - R800,000 per annum, based on location and other factors.

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