Operations Communications Executive
5 days ago
We are seeking an experienced Communications Manager to join our team at TFG (The Foschini Group). As a key member of our human resources department, you will be responsible for developing and implementing effective communication strategies that align with our organisational standards and protocols.
Key Responsibilities- Operational Communications Execution and Quality Control: Lead a team of Communication Consultants, ensuring all communication support aligns with TFG's standardised processes and meets established Service Level Agreements (SLAs) to maintain consistency, quality, and efficiency across all channels.
- Ensure strict adherence to TFG's communication standards: Working closely with stakeholders to drive compliance and support successful campaign execution.
- Act as an SME for complex communication requests: Providing guidance to team members and other departments struggling with specific messaging, language, or tone, and supporting effective communication campaign delivery.
- Develop and facilitate sign-off for standards, best practices, and templates for Operations-related communications: Ensuring consistency, clarity, and alignment with TFG's objectives.
- Design and facilitate approval of Standard Operating Procedures (SOPs) for communication processes: Proposing new SLAs or modifications to existing ones to enhance communication effectiveness and responsiveness.
- Act as the gatekeeper for the communications roadmap and calendar: Resolving scheduling conflicts, prioritising timing, and aligning all communications with business needs.
- Monitor and analyse communication trends and adherence levels: Identifying areas for improvement, liaising with the relevant parties (e.g. Change team, Snr Manager: HR Operations, Retail Operations Hub, Head Office departments) and implementing targeted adjustments to address any gaps in process or execution.
- Manage the performance and development of Communication Consultants: Providing support and direction to ensure quality and timeliness in delivery.
- Coordinate resource allocation within Synergy and Yoobic: Ensuring effective use of resources and meeting communication timelines.
- Regularly assess team capacity: To align resources with communication priorities and operational requirements.
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