IT Desktop Services Specialist

7 days ago


Durban, KwaZulu-Natal, South Africa WNS (Holdings) Limited (ADR) Full time
About Us

WNS (Holdings) Limited is a global Business Process Management leader, serving over 400 clients worldwide. Our company offers business value by combining operational excellence with deep domain expertise in key industry verticals.

Job Role

The Senior Program Analyst role involves supporting and maintaining IT Desktop Services & infrastructure through effective incident management, fault diagnosis, repair, preventative maintenance, and daily service tasks.

This position requires working shifts on a 24/7 rotation to support various customers. Key responsibilities include:

  1. Maintaining and supporting WNS business applications, ensuring reliability, availability, and sustainability of information and communication resources.
  2. Ensuring tickets are kept updated and incidents are managed, prioritized, and escalated efficiently.
  3. Installation, diagnosis, maintenance, and repair of PC hardware, Telephony, and related hardware as per business requirements.
Key Requirements

To succeed in this role, you will need strong technical skills, excellent problem-solving abilities, and effective communication skills.

Our Offer

We offer a range of benefits, including professional development opportunities, structured career paths, and a supportive work environment.

Additional Responsibilities

This role also involves providing desktop support services to all departments and desktop users related to the operation of computer hardware, software, and telecommunications.



  • Durban, KwaZulu-Natal, South Africa KLF Computing Full time

    We are looking for a highly skilled Desktop Support Professional to join our team at KLF Computing. As a key member of our IT department, you will be responsible for providing technical support to employees, troubleshooting desktop computers and printers, and maintaining computer systems and networks.RequirementsStrong technical knowledge of desktop...


  • Durban, KwaZulu-Natal, South Africa LexisNexis South Africa Full time

    Job title : Desktop Support TechnicianJob Location : KwaZulu-Natal, DurbanDeadline : April 10, 2025Quick Recommended LinksJobs by Location Job by industries About the RoleWe are seeking a dedicated Technical Support Specialist to provide technical assistance to computer system users. This role involves diagnosing, troubleshooting, and resolving hardware...


  • Durban, KwaZulu-Natal, South Africa KLF Computing Full time

    This is a full-time role for an Information Technology Support Specialist at KLF Computing. The specialist will be responsible for providing technical support, troubleshooting desktop computers and printers, and repairing computer systems.Key ResponsibilitiesProviding technical support to employeesTroubleshooting hardware and software issuesMaintaining...


  • Durban, KwaZulu-Natal, South Africa Icebolethu Full time

    We are seeking a talented Desktop Technician to join our team at Icebolethu Group. As a key member of our team, you will be responsible for providing expert-level technical support, troubleshooting, and maintenance of desktop computers and peripherals.Key QualificationsStrong knowledge of operating systems (Windows, macOS, Linux).Experience with network...


  • Durban, KwaZulu-Natal, South Africa MANCOSA Full time

    Job DescriptionThe Intermediate IT Technician plays a key role in ensuring the timely resolution of IT incidents and delivering high-quality support services to internal customers. This involves providing technical support to end-users via phone, email, chat, or in-person, resolving Level 2 IT incidents and service requests within established SLAs.Provide...


  • Durban, KwaZulu-Natal, South Africa Datafin IT Recruitment Full time

    About Datafin IT RecruitmentDatafin IT Recruitment is a company that specializes in providing innovative business solutions. We are currently seeking an experienced Infrastructure Engineer to join our team.Job SummaryWe are looking for a highly skilled and proactive Infrastructure Engineer who will be responsible for the continuous maintenance and support of...


  • Durban, KwaZulu-Natal, South Africa SITA SOC Full time

    Job title : Consultant: End User Computing TechnicianJob Location : KwaZulu-Natal, DurbanDeadline : March 13, 2025Quick Recommended LinksJobs by Location Job by industries Key Responsibility Areas Manage the provision of desktop support services.  Facilitate the implementation of Desktop management Operational plan, processes, policies and standards. ...


  • Durban, KwaZulu-Natal, South Africa University of Fort Hare Full time

    Role OverviewWe are looking for a Business Growth Specialist to drive revenue growth and expansion through the sale of SOLIDWORKS Desktop and 3DEXPERIENCE Cloud products. The ideal candidate will have a proven track record of achieving and exceeding sales targets in the software, CAD/CAM, or similar engineering solutions industry.Duties &...


  • Durban, KwaZulu-Natal, South Africa Datafin IT Recruitment Full time

    About Datafin IT RecruitmentDatafin IT Recruitment is a specialist recruitment agency that provides innovative business solutions. We are currently seeking an experienced Infrastructure Manager to join our team.Job SummaryWe are looking for a highly skilled and proactive Infrastructure Manager who will be responsible for the day-to-day management of our...


  • Durban, KwaZulu-Natal, South Africa IT Empowerment Consulting. Full time

    Join our team as a Microsoft Cloud Specialist.We are seeking a highly skilled Microsoft Cloud Specialist to join our dynamic team. As a professional in this role, you will be responsible for designing, implementing, and maintaining Microsoft Cloud services. Your duties will include configuring and optimizing cloud solutions, troubleshooting issues, and...


  • Durban, KwaZulu-Natal, South Africa West Coast Personnel Full time

    The Technical Support Specialist role is available at West Coast Personnel. As a key member of our IT team, you will provide technical assistance to employees ensuring they have the tools needed to perform their job functions efficiently.ResponsibilitiesOffer level one and two technical support via phone, email, or in-person.Troubleshoot and repair computer...


  • Durban, KwaZulu-Natal, South Africa LexisNexis South Africa Full time

    **Job Title:** Technical Support SpecialistWe are seeking a dedicated technical support specialist to provide top-notch assistance to computer system users. This role involves diagnosing and resolving hardware and software issues, as well as delivering exceptional customer service.Key Responsibilities:Provide first-level technical support and escalate...


  • Durban, KwaZulu-Natal, South Africa Michael Page Full time

    Michael Page is looking for an experienced Information Systems Security Specialist to lead our security efforts. This role requires a strong understanding of security principles, policies, and procedures.Responsibilities:Design and implement security standards, best practices, and guidelines for the organization.Develop and manage ICT security audits and...


  • Durban, KwaZulu-Natal, South Africa LyMa IT Services Full time

    SAP FI/CO; SAP HCM; SAP PY; SAP PROC; BASIS; GRC; ABAP Our client, a leading IT services provider, is seeking highly skilled SAP professionals to support their current implementation and introduce new functionalities. The roles available include FICO Consultants, HCM & PY Consultants, Basis Consultants, GRC Consultants, and Procurement Consultants. These...


  • Durban, KwaZulu-Natal, South Africa Fidelity Services Group Full time

    Fidelity Services Group is seeking a highly skilled Systems Oversight Specialist to join our team. The primary responsibility of this role is to oversee the operation of complex systems and ensure that they are functioning smoothly.The specialist will continuously monitor systems, equipment, and alarms to prevent disruptions and ensure the efficient...


  • Durban, KwaZulu-Natal, South Africa Datafin IT Recruitment Full time

    We are seeking a Business Partner Specialist to join our team in Durban. The successful candidate will have excellent communication and interpersonal skills, as well as a strong background in finance and accounting.Key Responsibilities:Builds and maintains healthy professional working relationships with business partners.Demonstrates responsiveness in...


  • Durban, KwaZulu-Natal, South Africa Accounting Services Full time

    Job DescriptionWe are seeking an experienced Taxation Manager to join our accounting firm in Reservoir Hills.About the RoleThe successful candidate will be responsible for managing all aspects of taxation, including eFiling, tax enquiries, and return preparation. They will also provide payroll and VAT services, as well as manage relationships with SARS.Key...


  • Durban, KwaZulu-Natal, South Africa Michael Page Full time

    About the RoleWe have a fantastic opportunity for an experienced IT Security Specialist to join our team in Durban, KwaZulu-Natal. As a key member of our team, you will play a crucial role in developing and implementing ICT security strategies and plans.Responsibilities:Developing Security StrategiesDevelop operational plans that deliver on the ICT strategic...


  • Durban, KwaZulu-Natal, South Africa Michael Page Full time

    Job SummaryWe are seeking an experienced IT Security Specialist to join our team in Durban, KwaZulu-Natal. The successful candidate will be responsible for developing and implementing ICT security strategies and plans, ensuring the confidentiality, integrity, and availability of IT systems and data.Key Responsibilities:Security GovernanceDevelop and...


  • Durban, KwaZulu-Natal, South Africa Datafin IT Recruitment Full time

    About Datafin IT RecruitmentDatafin IT Recruitment is a leading recruitment agency specializing in the provision of innovative business solutions. We are currently seeking an experienced Cloud and Network Architect to join our team.Job SummaryWe are looking for a highly skilled and proactive Cloud and Network Architect who will be responsible for the design,...