Healthcare Support Coordinator

6 days ago

Cape Town, Western Cape, South Africa Faircape Health Full time

Fareycap Health offers a supportive and collaborative work environment, with a focus on delivering exceptional care to our residents. As an Assistant Carer Supervisor, you will play a vital role in leading the carer team to achieve this goal.

About the Role:
  • The successful candidate will be responsible for supervising and coordinating the carer team, ensuring they follow patient care plans and complete daily charting accurately.
  • Key responsibilities include monitoring compliance with policies and procedures, addressing any non-compliance with the Carer Supervisor, and providing guidance and support to carers with care tasks, activities, and exercises.
Responsibilities:
  • Supervise and coordinate the carer team by ensuring they are within their allocated areas.
  • Ensure the care team is consistently following patient care plans and completing daily charting accurately.
  • Monitor that the carers are following policies, procedures and reporting non-compliance to the Carer Supervisor.
  • Assist carers with care tasks, activities, and exercises when necessary.
  • Address staff queries and provide guidance and ensure resolution.
  • Monitor residents' condition changes that may affect care plans and communicate concerns to the Shift Leader.
  • Identify and escalate where carer training intervention might be required to the Carer Supervisor.
  • Submit daily handover reports and ensure carer equipment is distributed to staff and neatly stored in designated areas at the end of each shift.
  • Promptly report and document incidents.
  • Ensure patient inventory e.g. nappies and toiletries are sufficiently stocked.
  • Perform weekly spot checks on resident rooms, equipment, and physical health.
  • Follow infection control procedures and conduct quality checks.
  • Ensure grooming photos, including hair, nails, and overall appearance, are taken and uploaded as required.
  • Ensure ongoing communication with the team to address any concerns regarding staff scheduled for the next day, and promptly escalate issues to the Carer Supervisor or Healthcare Administrator if necessary.
Requirements:
  • Grade 10 - 12.
  • Acknowledged carer qualification (advantageous).
Experience and Knowledge:
  • Proven experience within a management/supervisory capacity.
  • Experience working as a carer would be an advantage.
  • Possess strong and accurate computer and administrative skills to manage documentation and records efficiently.
  • Understand key principles in caring for the elderly, including core carer competency skills, dementia care, palliative care, rehabilitative care, manual handling knowledge & skills, and fall prevention knowledge & skills.
Skills and Attributes:
  • Demonstrate excellent interpersonal skills.
  • Ability to motivate and inspire team members.
  • Have the ability to make good decisions and think objectively.
  • Ability to work collaboratively with the supervisor and team members.
  • Demonstrate the ability to multi-task effectively while contributing positively as a team player.
  • Ability to provide support to staff members.
  • Ability to work effectively with the elderly, providing care with empathy and compassion.
  • Be accepting of change within the role of caring, as the need arises.
  • Be able to work within a team and independently.
  • Possess good attention to detail.
  • Willingness to take on additional responsibilities.
  • Be flexible, hard working, honest and reliable.
  • Ability to follow instructions and protocols accurately.
Specific Requirements:
  • Clear health record.
  • Clear criminal record.
  • Clear credit record.
  • Contactable references.
Working Hours:

Normal working days are Mondays to Sundays, according to the duty roster. You will be required to work 16.25 shifts per month. Day shifts are from 07h00 until 19h00.

Benefits:
  • A competitive salary.
  • An allowance should staff be called to work additional shifts on short notice.
  • Bonus: Quarterly Bonuses are based on individual performance and company performance. (Bonus payments are paid every 3 months).
  • Long service leave.
  • Discount on our internet (ISP) packages.
  • There are opportunities for professional development and growth within our organisation.

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