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Healthcare Support Professional

1 week ago

Cape Town, Western Cape, South Africa Clicks Group Limited Full time

Job Description:

As a Healthcare Support Professional at Clicks Group Limited, you will play a vital role in supporting the delivery of exceptional patient care services. This position requires strong communication and interpersonal skills, with a focus on delivering exceptional patient satisfaction.

Key Responsibilities:

  1. Customer Interaction: Engage with customers in a professional manner, maintaining strict confidentiality within SOP and agreed timelines.
  2. Script Handling: Accurate and complete handling of all profiles worked on, including administration of scripts and related claiming/capturing procedures.
  3. Healthcare Collaboration: Collaborate with healthcare professionals to ensure seamless communication and collaboration.
  4. Query Resolution: Address customer queries and resolve issues efficiently, demonstrating strong problem-solving skills and follow-up capabilities.

Requirements:

  • Education: Further Education and Training Certificate in Pharmacist Assistance.
  • Experience: Minimum 1 year of experience in a similar role, preferably in the pharmaceutical sector.
  • Skills: Excellent communication and interpersonal skills, with a focus on delivering exceptional patient care services.

Why Join Us:

Clicks Group Limited offers a dynamic and supportive work environment, with opportunities for growth and development. Our team is committed to delivering high-quality patient care services while upholding our core values of integrity, respect, and empathy.