Product Consultant
2 weeks ago
We are seeking a highly motivated and results-driven Product Consultant to join our team in Gauteng. As a Product Consultant, you will play a critical role in ensuring product/service exposure, increasing sales, and achieving targets by representing the company and its services to the trade in-store and growing the customer base within the forecourt.
Key Responsibilities:- Customer Experience Management: Manage customer vetting and registration, manage rental process, gather feedback and suggestions from customers to continuously improve the rental service, and monitor and manage inventory including storing, tracking, and maintaining equipment.
- Inventory Management: Monitor and manage inventory including storing, tracking, and maintaining equipment, charging devices, and managing inventory levels.
- Managing & Ensuring Compliance: Ensure standards and discipline management, brand management and compliance onsite, HSSE compliance, non-compliance escalation, reporting, and KPIs.
- Delivery of Quality Reporting & Insights: Provide feedback on what is working and what is not working, red flag escalations of issues encountered on the sites, speedy response to resolve issues that are encountered, and provide insights gained from customer interactions.
- Administration: Capture daily, weekly, and monthly reports based on customer interactions and sales, identify challenges and corrective actions, customer satisfaction and service, gather feedback from customer complaints, queries, and requests, and ensure resolution, build and maintain strong working relationships.
- Minimum Qualifications: Matric
- Minimum Experience: 2-3 years' experience in commission-based sales in retail environment
- Knowledge, Skills & Abilities: Sales and marketing knowledge, customer service skills, self-management, effective administration and communication skills, knowledge and understanding of renewable energy, literacy – MS Office, sales/retail/business development jobs
R450,000 per annum, depending on experience and qualifications.
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