Functional Support Services Expert
1 week ago
About Us
At Standard Bank Group, we're passionate about creating growth in Africa. Our mission is to bring true value to our clients and communities through innovative solutions and expert service. We strive to create a sense of purpose for our employees by fostering a collaborative environment that encourages learning and development.
Job Opportunity
This is an exciting opportunity for a skilled Technical Operations Associate to join our team. You will be responsible for maintaining service and application stability across geographies. Your expertise will ensure continued quality service, combining business or domain knowledge with level two technical support.
Key Responsibilities
- Maintain service and application stability across geographies
- Provide level two technical support, combining business or domain knowledge
- Interpret complex cross-functional and multi-geography data
- Provide recommendations to improve technology resilience
Requirements
- Type of Qualification: First Degree in Information Technology
- Experience Required: 5-7 years of experience in providing level 2 technical support and understanding various technology disciplines
- Proven experience in application of service management processes and frameworks
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