Dining Service Coordinator

6 days ago


East London, Eastern Cape, South Africa Profile Personnel Full time
Job Description

We are seeking a highly skilled and experienced individual to join our team as a Dining Service Coordinator. This is a fantastic opportunity to work in a fast-paced environment where you will be responsible for ensuring that our guests have an exceptional dining experience.

Key Responsibilities:

  • Greet and welcome guests with a warm and professional demeanor, creating a positive first impression of our establishment.
  • Manage reservations and seating arrangements efficiently, optimizing the flow of the dining area to ensure seamless service.
  • Take orders accurately and deliver food and beverages promptly, maintaining high levels of customer satisfaction.
  • Provide menu recommendations and assist with special dietary requirements, showcasing your knowledge of our offerings and attention to detail.
  • Address customer inquiries and resolve any issues promptly, demonstrating excellent problem-solving skills and a commitment to delivering exceptional service.
  • Maintain the cleanliness and organization of the dining area, upholding the highest standards of hygiene and presentation.
  • Process payments securely and handle cash or card transactions efficiently, adhering to established protocols and procedures.
  • Collaborate with kitchen and bar staff to ensure smooth operations, communicating effectively to meet the needs of our guests.

Requirements:

  • Previous experience in a customer-facing role is highly desirable, with a proven track record of delivering excellent service.
  • Strong communication and interpersonal skills, with the ability to build rapport with guests and colleagues alike.
  • Ability to multitask and work effectively in a fast-paced environment, remaining calm under pressure and adapting to changing circumstances.
  • Friendly and professional attitude, with a passion for delivering exceptional service and exceeding guest expectations.
  • Availability to work evenings, weekends, and holidays as needed, demonstrating flexibility and a commitment to meeting the needs of our guests.

Compensation: We offer a competitive salary range of R150,000 - R200,000 per annum, depending on experience, plus benefits and opportunities for growth and development.



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