Guest Service Coordinator
2 weeks ago
Job Title: Guest Service Coordinator
Job Summary: We are seeking a highly skilled Guest Service Coordinator to oversee the daily operations of our restaurant, bar, and lounge area. The ideal candidate will be responsible for ensuring exceptional guest service and maintaining high standards of service delivery.
Key Responsibilities:
- Oversee daily operations of the restaurant, bar, and lounge area
- Manage the stock and storerooms for these areas
- Take weekly and monthly stock of all equipment and products
- Ensure high levels of customer satisfaction through excellent service by the team
- Manage and train staff to maintain high standards of service
- Handle guest complaints and resolve issues promptly and effectively
- Implement strategies to improve guest satisfaction and operational efficiency
- Coordinate with other departments to ensure seamless service delivery
- Be responsible for all equipment, glassware, cutlery, and crockery for these areas
- Coordinate service of meals with the kitchen team
- Report to lodge managers
- Maintain good communication with the Front of House team and Kitchen and management
Requirements:
- Proven experience as a Guest Relations Officer and Restaurant Manager
- Excellent communication skills and ability to host international guests
- Positive attitude and high energy
- Computer literate
- Deep knowledge of wines and the service thereof
- Good understanding of food and the service thereof
- Strong leadership and team coordination skills
- Excellent communication and interpersonal skills
- Ability to handle stressful situations and resolve conflicts
- Knowledge of hospitality industry standards and best practices
- Flexibility to work split shifts
- Well-groomed
- Valid driver's license
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