Senior Client Relationship Manager

2 months ago

Century City, Western Cape, South Africa HR Genie Full time

At HR Genie, we're seeking a seasoned Senior Client Relationship Manager to spearhead our client services efforts. This role demands a unique blend of exceptional client service, relationship management, and analytical skills. The ideal candidate will thrive in a technology-driven environment, delivering top-tier client experiences.

Key Responsibilities:
  • Provide end-to-end support for clients throughout the booking process, ensuring seamless experiences.
  • Manage and nurture client relationships at the account level, consistently enhancing client satisfaction.
  • Conduct in-person and virtual training sessions to guide clients through the platform effectively.
  • Support travelers with payment-related queries, ensuring quick and effective resolutions.
  • Ensure timely receipt and reconciliation of payments by maintaining clear communication with clients.
  • Collaborate with external service providers for various forex functions as needed.
  • Act as an ambassador for the brand, exemplifying the company's values and commitment to client success.
Required Skills:
  • Strong interpersonal skills with a commitment to excellence in client service and relationship building.
  • Exceptional presentation and communication skills in both written and spoken English.
  • Analytical mindset with a proven aptitude for working with numbers.
  • High level of organization and attention to detail.
  • Self-management skills, with the ability to meet deliverables on time and uphold quality standards.
  • Experience in the travel industry is highly advantageous.
  • Advanced skills in Excel are a plus.
  • A minimum of 3-5 years experience in a client services role, ideally in a direct account management capacity.
Qualifications:
  • Recognized three-year qualification, preferably with coursework in finance, statistics, or economics.

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