Network and Application Services Technician
5 days ago
JustTheJob is seeking an experienced Network and Application Services Technician to join our team. In this role, you will be responsible for ensuring the smooth operation of our customer's workstation environment and troubleshooting technical issues.
About the JobThis is a challenging and rewarding role that requires strong technical skills, excellent communication abilities, and a customer-focused approach. You will work closely with our customers to resolve technical issues, perform routine maintenance tasks, and implement changes as required.
Main Responsibilities- Day-to-day support of our customer's server environments.
- Perform project-related duties regarding new deployments or development requirements.
- Troubleshoot technical faults and provide satisfactory fixes to our customers.
- Update our customers on the progress of faults via telephone and email.
- Update our ticketing system with quality notes detailing progress and actions completed on open incidents, problems, and change requests.
You will also have the opportunity to contribute to the development of our technical documentation, maintain our knowledge base, and participate in training and development activities to enhance your skills and knowledge.
Requirements- 2+ years of experience configuring, troubleshooting, and administering Microsoft Windows workstation environments.
- Experience with Microsoft Azure and Office applications.
- Knowledge of antivirus solutions and computer hardware (Dell, IBM, HP).
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
- Able to work in a fast-paced environment and prioritize multiple tasks effectively.
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