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Reception and Reservations Manager
1 week ago
We are looking for a highly organized and customer-focused individual to join our team as a Reception and Reservations Manager.
This role is responsible for managing guest bookings, processing payments, and maintaining accurate records.
The ideal candidate will have strong communication skills, excellent administrative abilities, and the ability to work effectively in a fast-paced environment.
Duties and Responsibilities:- Manage guest bookings and reservations
- Process payments and handle billing inquiries
- Maintain accurate records and reports
- Provide exceptional customer service at all times
- Perform administrative tasks, such as data entry and filing
- Matric qualification
- Hospitality qualification or similar
- 1-2 years' experience in a reception or administration role
- Strong computer literacy skills, including MS Office and PMS software
- Excellent problem-solving skills and ability to remain calm under pressure
- Ability to work independently and as part of a team