Restaurant Shift Manager

6 days ago

Cape Town, Western Cape, South Africa Rohloff Group Full time

Rohloff Group is seeking an experienced Restaurant Shift Manager to join our team. This role is responsible for providing effective supervision of team members in respect of policies, procedures and standards on product, administration, hygiene, maintenance, customer service, labour utilization and employee relations.

Key responsibilities include:

  1. Assist Management in the achievement of CHAMPS standards within the restaurant by ensuring that all employees are focused on exceeding customer expectations.
  2. Manage shifts in accordance with Company policies and procedures including directing the activities of employees in maximising sales, operating efficiency and profitability.
  3. Allocate responsibilities to each employee on shift and monitor performance accordingly.
  4. Ensure that all employees follow correct maintenance procedures in accordance with the established maintenance roster and advise RGM of any repairs or maintenance required.
  5. Ensure that controls and procedures are implemented to protect the safety and security of employees, customers, property, and company funds are maintained by all employees on all shifts under supervision.
  6. Report to the RGM / RM any aspects of employee relations, customer service, health inspection issues that are likely to affect the operation of the restaurant.
  7. Assist the RGM / RM to implement restaurant training programmes for staff to enable them to maximise performance and realise their career potential.
  8. Support and demonstrate all company culture initiatives & principles acting as a role model and providing leadership as necessary.
  9. Drive culture in the restaurant by fostering and building engagement by adopting all Culture initiatives.

Requirements:

  • Supervisory level experience - minimum of 2 years; fast food industry will be an advantage.
  • Must be able to work shifts, public holidays and weekends due to the nature of the industry.
  • Reliable, honest and hardworking and MUST have contactable references.
  • Valid South African ID.
  • Clear criminal record.
  • Must be contactable 24 / 7 by means of a reliable cell phone.

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