Motorcycle Industry Expert
1 week ago
We are a leading motorcycle dealership seeking a highly motivated and experienced Service Manager to join our dynamic team.
Key Responsibilities:Leadership & Team Management:Lead, mentor, and motivate the workshop and service team to deliver exceptional performance, ensuring the highest standards of service and productivity.
Customer Service Excellence:Ensure the delivery of outstanding customer service, fostering long-term relationships with customers and ensuring satisfaction.
Operational Efficiency:Implement and oversee efficient processes and best practices to streamline workshop operations and improve turnaround times.
Communication:Collaborate closely with the sales team and customers, ensuring timely and accurate communication regarding repairs, services, and technical support.
Event Support:Manage technical backup and support during motorsport events, particularly Enduro competitions, working closely with relevant departments.
Quality Control:Maintain a hands-on approach to ensure that all work is completed to the highest quality standards, including regular audits of work completed.
Health, Safety, & Compliance:Oversee adherence to health and safety standards within the workshop, ensuring compliance with all legal requirements and industry standards.
Industry Awareness:Stay updated on the latest industry trends, with a particular focus on Enduro and competitive motorcycle events, ensuring the company remains at the forefront of innovation.
Required Skills & Qualifications:- Leadership Experience: Proven leadership abilities with a stable and consistent employment history, ideally in a similar role.
- Technical Expertise: Extensive industry knowledge of motorcycle mechanics, with strong technical proficiency across a variety of motorcycle brands and models.
- Qualifications: Relevant certifications in motorcycle mechanics, workshop management, or related fields will be advantageous.
- Communication Skills: Strong written and verbal communication skills, with the ability to effectively liaise with customers, staff, and management.
- Customer Service Oriented: A commitment to providing an excellent customer experience, with the ability to handle difficult situations diplomatically and professionally.
- Administrative Skills: Proficiency in workshop management software, inventory control, and CRM systems, ensuring accurate record-keeping and reporting.
- Event Experience: Experience supporting motorsport events and understanding of the technical demands involved.
- Time Management: Strong organizational and time management skills, with the ability to prioritize and delegate effectively in a fast-paced environment.
- Salary: Industry-related and experience-dependent.
- Incentives: Profit-sharing opportunities based on performance.
- Growth Opportunities: Opportunities for professional development within the company and the motorcycle industry.
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