Sales Advisor

5 days ago

Cape Town, Western Cape, South Africa Trending Talent Solutions Full time

ROLE SUMMARY

The Sales Advisor will be responsible for telephonically marketing / selling our clients a wide range of products to new and existing customers, ensuring that they meet business objectives whilst maintaining a high level of customer satisfaction. The primary objective is to facilitate sales in every possible way to drive sustainable growth within the campaign / department.

PS: Shift schedules are determined by operational needs.

QUALIFICATIONS

  • Minimum: Grade 12 or equivalent NQF level 4

EXPERIENCE

  • Minimum of 1 - 2 years Outbound Sales experience within a contact centre.

SKILLS & KNOWLEDGE

  • Excellent verbal and written communication skills (English).
  • Clear understanding of an operational contact centre environment.
  • Excellent understanding of Key Performance Indicators (KPIs).
  • Excellent understanding of a dialler system and functions.
  • Computer literate (MS Office & LMS/CRM systems experience).

RESPONSIBILITIES

Operational

  • Consistently reach performance targets and standards relating to productivity, adherence, turnaround time and quality.
  • Present, promote and sell products/services using agreed processes and methods.
  • Present products to potential customers who meet qualifying criteria.
  • Accurate capturing of customer information.
  • Verify and update all customer details onto the system.
  • Providing customer service to the extent of guiding the client to the right department when required to resolve any queries.
  • Ensure a polite, friendly, and professional confirmation service is offered to all customers by acting as an ambassador.
  • Follow company processes accurately to ensure quality of service delivery.
  • Ensure a professional, polite, and efficient service is offered.
  • Take responsibility for each call by ensuring that advice is always given in the customers best interest.
  • Handle objections appropriately to ensure that positive results are achieved whilst maintaining customer satisfaction.
  • Continuously work towards improving the customer experience and service delivery.

COMPETENCIES

  • Examining Information: Analyses and processes information very effectively when solving problems. Very curious and good at asking probing questions.
  • Convincing People: Very persuasive, negotiates well and determined to make people listen to their views.
  • Articulating Information: Presentation oriented, good at explaining things and confident when meeting new people.
  • Establishing Rapport: Very quickly establish rapport with people. Like making new friends and find making friends easy. Attach importance to and are effective in making a good first impression.
  • Pursuing Goals: Very ambitious and want to be successful. Achieves outstanding results, very persevering and will keep going no matter what.
  • Meeting Timescales: Conscientious about meeting deadlines, highly punctual and unlikely to leave things unfinished.
  • Following Procedures: Extremely rule following, procedural and risk averse.
  • Producing Outputs: Works at a fast pace, works well when busy and copes well with multi-tasking.
  • Managing Tasks: Very effective at planning and organising, identifies clear priorities and milestones.
  • Upholding Standards: Uphold the highest standards and honour agreed commitments. Is discreet and maintains confidentiality.
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