Data Verifier Specialist

3 weeks ago


Sandton, South Africa Hollard Recruitment Full time

Hello, an exciting new opportunity has become available in our Insure, Recoveries and Liabilities (Operations) area. We are looking to recruit a Data Verifier who will ensure that sufficient information is sourced in order to allocate claims correctly.


Role Objectives:

To deliver a World Class experience in terms of Customer Service, by continuously improving our processes and ensuring that all required information is sourced prior to matters being handed to the liability product line.


Key Responsibilities:



• Establish and review the merits of a claim to ensure accurate allocation.

• Acknowledge receipt of claim towards broker/direct client and determine whether a third party or recovery is required.

• Identify feasible recovery matters to be handed to the recovery area and non-feasible ones.

• Ensure that all required information is on file, including quantum, merits, claim form, and information obtained aligned with requirement management.

• Utilise external resources to obtain critical information and complete system notes appropriately.

• Collaborate with others to leverage constructive team dynamics and innovation, and be aware of capacity building initiatives.

• Align own behaviour with the organisation culture and values, and actively participate in own professional development and career path.

• Manage expectation of broker/direct client, improve service through value adding broker service, and provide customer services in line with quality and performance standards.

• Build positive customer relations, solve or escalate customer queries and complaints, and gather feedback on customer satisfaction.


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