Operations Manager Assistant
4 weeks ago
The Operations Manager Assistant role at Professsion Hub is an exciting opportunity for a skilled professional to join our team in Bryanston. The successful candidate will be responsible for overseeing day-to-day operational activities, managing workflow within departments, and ensuring seamless communication across business functions.
We offer a competitive salary of $120,000 per annum, commensurate with experience, plus benefits.
About the JobThis position involves:
- Overseeing the customer care complaints management system and managing/addresses escalated calls, complaints, questions, and queries;
- Ensuring the Operations team meets Service Level Agreements (SLA), Key Performance Indicators (KPI) and business objectives;
- Providing daily leadership to staff within the operations and overall team and provides overall leadership advice to team leaders;
The ideal candidate will have:
- 3+ years of experience in business operations management or related fields;
- Experience in project management, leadership, budgets, profit & loss, employee supervision, customer service, and conflict resolution;
- Bachelor's degree in business or related field or an equivalent combination of education and experience required;
- Good verbal reasoning and numeric skills;
- Good communication skills, both written and verbal;
- Valid, permanent driver's license;
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