Inbound Solutions Expert

3 weeks ago


Midrand, Gauteng, South Africa iSON Xperiences Full time
Responsibilities

This role requires the ability to multitask and work under pressure. Key responsibilities include:

  • Respond to Inbound Enquiries: Answer calls and respond to emails in a timely and efficient manner.
  • Resolve Customer Queries: Investigate and resolve customer inquiries promptly, ensuring high service levels.
  • Update Records: Maintain accurate and up-to-date records of customer interactions.
  • Provide Quotes and Information: Provide settlement quotes and explain relevant information to customers.
  • Process Deal Adjustments: Assist with requests for deal adjustments, including changes to finance agreement terms or structures.
  • Verify Banking Details: Update customer banking details accurately.
  • Assess Moratoriums: Assess customer affordability and stability before processing moratorium requests.
  • Prepare Exit Letters: Assess customer stability before processing exit letter requests.
  • Verify Substitution Requests: Verify required information for substitution requests.
  • Provide Remittances and Statements: Provide remittances and explain statements, amortization schedules, and audit summaries to customers.
  • Loading Beneficiaries: Assess and verify documents provided for loading beneficiaries.
  • Process Refunds: Process IPA and automated refunds.
  • Escala Processing: Escalate additional finance applications and advise process to clients.
  • Bank Allocations: Investigate and process bank allocations.
  • Resolve Account Queries: Resolve related account queries and complaints.
  • Liaise with Departments: Liaise with clients, dealers, insurance providers, and internal departments as needed.
  • Encourage Surveys: Encourage survey uptake while driving excellent customer service.


  • Midrand, Gauteng, South Africa Staff Solutions Recruitment Full time

    We are seeking a skilled Vibration Monitoring Solutions Consultant to join our team at Staff Solutions Recruitment.The successful candidate will be responsible for providing expert advice and guidance to clients on vibration monitoring solutions, including feasibility studies, model development, and hardware specification.About the Role:Providing expert...


  • Midrand, Gauteng, South Africa Pro Tem Recruitment Full time

    Job DescriptionAs an Engineering Leadership Expert, you will play a key role in aligning solution delivery with the overall organisation's business strategy. You will analyse problems and formulate end-to-end solutions based on the organisation's software architectures.You will deliver technical leadership into the organisation, ensuring the correct...


  • Midrand, Gauteng, South Africa Outsourced CAD Solutions Full time

    About the Role: We are looking for a highly skilled Building Information Modeller (BIM) Expert to work on various residential building projects. As a BIM Expert, you will create detailed models and ensure precision in drawings and specifications.Responsibilities:Create accurate and efficient building models using Revit software.Collaborate with project teams...


  • Midrand, Gauteng, South Africa Liyema Consulting Full time

    About UsLiyema Consulting is a leading consulting firm specializing in SAP Business Technology Platform (BTP) solutions. Our team of experts has extensive experience in implementing and managing BTP projects for various clients across industries.We are committed to delivering high-quality services that meet our clients' needs and expectations. If you are a...


  • Midrand, Gauteng, South Africa Data Centrix Full time

    At Data Centrix, we are seeking a highly skilled Technical Solutions Consultant to join our team. As a key member of our pre-sales function, you will play a crucial role in enhancing the sales process and driving business growth.Job Description:The ideal candidate will have a strong background in the PreSales field, with a relevant certification and...


  • Midrand, Gauteng, South Africa IOCO Full time

    We are seeking a highly skilled Financial Expert to join our team at IOCO. This is a permanent position located in Midrand, with a hybrid work environment requiring 3 days at the office and 2 days from home. The role involves travel to and from the office.As a Financial Expert, you will play a crucial role in managing financial records, ensuring compliance,...


  • Midrand, Gauteng, South Africa TalentCru Full time

    Job OverviewAs a Digital Transformation Expert at TalentCru, you will be responsible for ensuring the seamless functioning of digital channels. This includes investigating customer queries, identifying technical failures, and deriving insights for root cause solutions using modern technologies such as RPA, AI, and automation.About the RoleThe successful...


  • Midrand, Gauteng, South Africa Liyema Consulting Full time

    Job Title: Technology Consulting PractitionerEstimated Salary:$120,000 - $180,000 per yearJob DescriptionKey Responsibilities:Serve as a Subject Matter Expert (SME) in Contract Management, RFQ processes, SAP S/4HANA Service, and SAP SCM.Lead, mentor, and collaborate with teams, ensuring effective decision-making and execution.Provide advisory input on IT...


  • Midrand, Gauteng, South Africa Network Recruitment Full time

    **Company Overview**Network Recruitment is a leading provider of top talent to the engineering industry. **Job Description**We are seeking an experienced Mechanical Solutions Specialist to join our team in Gauteng. As a specialist, you will be responsible for selling complex solutions and providing expert guidance to clients. **Required Skills and...


  • Midrand, Gauteng, South Africa Liyema Consulting Full time

    Key Responsibilities:">As an EPC Design and Execution Expert, you will be responsible for collaborating with design teams to develop innovative EPC frameworks. You will also craft and submit comprehensive RFQ packages to prospective bidders and evaluate RFQ responses using a techno-commercial matrix.As the bidder, you will assess incoming RFQ packages and...


  • Midrand, Gauteng, South Africa Network Recruitment Full time

    Refrigeration Unit Service ExpertWe are seeking an experienced Refrigeration Unit Service Expert to join our team at Network Recruitment. As a specialist, you will be responsible for servicing and repairing refrigeration units, including Carrier and Thermo King models. Our client is a leading provider of innovative transport refrigeration solutions,...

  • Sales Professional

    3 weeks ago


    Midrand, Gauteng, South Africa Alinta Tech Solutions Full time

    Job OverviewAlinta Tech Solutions is seeking a seasoned sales professional to drive business growth in the electronics and appliances sector. The ideal candidate will possess strong technical knowledge, excellent communication skills, and a proven track record of success in account management and sales strategy development.The successful candidate will be...


  • Midrand, Gauteng, South Africa Nexio Full time

    Job Description:Nexio is seeking an exceptional Process Optimization Expert to join our team. As a key member of our organization, you will play a vital role in driving business growth and improvement through the optimization of processes.About the Role:You will be responsible for analyzing and improving existing business processes to increase efficiency,...


  • Midrand, Gauteng, South Africa Jordan HR Full time

    Job Title: Enterprise Software Developer - SAP ExpertAbout the JobWe are seeking an experienced Enterprise Software Developer to join our team at Jordan HR. As a senior developer, you will design, develop, and implement SAP solutions that meet the business needs of our organization.ResponsibilitiesDevelop and customize SAP applications using ABAP programming...


  • Midrand, Gauteng, South Africa Emporium Human Capital Full time

    We are looking for a highly skilled Pharmaceutical Compliance Expert to join our team at Emporium Human Capital.About Us:Emporium Human Capital is a reputable provider of human resources solutions, committed to delivering high-quality services to our clients.**Job Description:**In this role, you will be responsible for ensuring compliance with regulatory...


  • Midrand, Gauteng, South Africa Hire Resolve Full time

    Hire Resolve is seeking a skilled Full Stack Software Developer to join their team. As a key member of the development team, your primary responsibilities will revolve around building software by writing code and modifying it to fix errors or improve its performance. You will also be involved in directing system testing and validation procedures as well as...

  • Insurance Pricing Expert

    11 minutes ago


    Midrand, Gauteng, South Africa Staff Concepts Full time

    At Staff Concepts, we're seeking an Insurance Pricing Expert with a strong background in actuarial sciences to join our team.About the RoleThis is a critical position that involves developing and implementing market-leading pricing models for short-term insurance products.Maintain and improve existing pricing models to ensure they remain competitive and...


  • Midrand, Gauteng, South Africa LINKFIELDS INNOVATIONS (PTY) LTD Full time

    Job DescriptionWe are seeking an experienced Manufacturing Operations Expert to join our team at LINKFIELDS INNOVATIONS (PTY) LTD. The ideal candidate will be responsible for the design, implementation, and support of SAP MES solutions to improve manufacturing operations, enhance productivity, and ensure seamless integration with other enterprise...


  • Midrand, Gauteng, South Africa iStaff Recruitment Full time

    Job DescriptioniStaff Recruitment is seeking a highly skilled Senior Cosmetic Formulation Expert to join our team.Job SummaryThe successful candidate will be responsible for developing innovative and high-quality cosmetic formulations, including make-up, creams, and lotions. They will work closely with our production team to ensure that all products meet the...


  • Midrand, Gauteng, South Africa Liyema Consulting Full time

    As a seasoned Digital Transformation Expert, you will be responsible for driving business growth and innovation through the strategic implementation of SAP Business Technology Platform (SAP BTP) solutions. With a focus on delivering exceptional client experiences, you will leverage your expertise in SAP BTP to develop and execute comprehensive transformation...