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Non-Motor Claims Investigator
2 weeks ago
We're a leading insurer in Southern Africa, dedicated to delivering Insurance Good and Proper. Our commitment to transformation and diversity drives us to achieve a diverse workplace, representative of society's demographics. If you're passionate about insurance and customer-centric solutions, we want to hear from you.
About the RoleThe successful Field Claims Assessor will determine claim quantum and merit through comprehensive investigations, verify client information, negotiate settlements, and ensure compliance with contractual agreements. This role demands analytical thinking, strong communication skills, and the ability to work independently.
Key Responsibilities- Investigate claims thoroughly, verifying client information and event descriptions;
- Analyze risk and provide recommendations to underwriting;
- Plan assessments, make necessary arrangements, and interact with clients;
- Determine the need for specialist expertise;
- Provide risk assessments and negotiate settlements;
- Communicate effectively with stakeholders, ensuring timely resolution of claims;
- MATRIC (Grade 12) with Mathematics;
- Short-term insurance qualification (NQF4) plus completed Digital Non-motor Assessors Skills Programme;
- Certified Fraud Examiner qualification advantageous;
- Five (5) years' or more relevant experience at digital non-motor level (full spectrum), field assessing experience advantageous;
- OR Seven (7) or more years' relevant claims assessment experience (non-motor) (full spectrum);
- All relevant product training completed;
- Familiarity with IM external systems;
- Ability to do investigations on buildings, its contents, and fire;
Santam is a Top Employer 2024, recognized for excellence in people practices. We're committed to creating an inclusive workplace that values diversity and promotes growth opportunities.
