Client Success Project Manager
4 days ago
As a Client Success Project Manager at Carlysle Human Capital, you will play a critical role in ensuring the timely and effective resolution of client tickets. Your consultative approach will help clients understand their needs and provide tailored solutions. You will act as a liaison between clients and internal teams to ensure client satisfaction.
Key Responsibilities- Manage and prioritize client tickets to ensure timely resolution.
- Provide consultative support to clients, understanding their needs and offering tailored solutions.
- Act as a liaison between clients and internal teams to ensure client satisfaction.
- Track and report on key metrics related to client support and project management.
- Develop and maintain strong relationships with clients, addressing their needs proactively.
- Coordinate with the development team to integrate client requests into the product development cycle.
- Strong project management skills, with experience in handling client-facing projects.
- Exceptional administrative skills with a keen attention to detail.
- Excellent communication and interpersonal skills, with the ability to build rapport with clients.
- Analytical mindset with the ability to understand and solve complex client issues.
- Background in hospitality, tourism, or a related field, with experience in a client-facing role.
- Ability to work independently and as part of a team, with strong organizational skills.
- Proficiency in using customer relationship management (CRM) systems and project management tools.
- Previous experience in a software or technology company.
- Experience in logistics or a similar field where coordination and client management are key.
- A chef background or a role requiring meticulous attention to detail and customer satisfaction can be beneficial.
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Client Success Project Manager
2 days ago
Hillcrest, KwaZulu-Natal, South Africa Carlysle Human Capital Full timeJob Description:As a Client Success Project Manager at Carlysle Human Capital, you will be responsible for managing and prioritizing client tickets, ensuring timely and effective resolution. You will provide consultative support to clients, understanding their needs and offering tailored solutions. You will act as a liaison between clients and internal teams...
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