Client Success Project Manager

4 days ago


Hillcrest, KwaZulu-Natal, South Africa Carlysle Human Capital Full time
Job Description

As a Client Success Project Manager at Carlysle Human Capital, you will play a critical role in ensuring the timely and effective resolution of client tickets. Your consultative approach will help clients understand their needs and provide tailored solutions. You will act as a liaison between clients and internal teams to ensure client satisfaction.

Key Responsibilities
  • Manage and prioritize client tickets to ensure timely resolution.
  • Provide consultative support to clients, understanding their needs and offering tailored solutions.
  • Act as a liaison between clients and internal teams to ensure client satisfaction.
  • Track and report on key metrics related to client support and project management.
  • Develop and maintain strong relationships with clients, addressing their needs proactively.
  • Coordinate with the development team to integrate client requests into the product development cycle.
Requirements
  • Strong project management skills, with experience in handling client-facing projects.
  • Exceptional administrative skills with a keen attention to detail.
  • Excellent communication and interpersonal skills, with the ability to build rapport with clients.
  • Analytical mindset with the ability to understand and solve complex client issues.
  • Background in hospitality, tourism, or a related field, with experience in a client-facing role.
  • Ability to work independently and as part of a team, with strong organizational skills.
  • Proficiency in using customer relationship management (CRM) systems and project management tools.
Desirable Skills
  • Previous experience in a software or technology company.
  • Experience in logistics or a similar field where coordination and client management are key.
  • A chef background or a role requiring meticulous attention to detail and customer satisfaction can be beneficial.


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