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Guest Services Manager

1 week ago

Centurion, Gauteng, South Africa Restaurant Careers Full time

Key Responsibilities:

\

  • \
  • Oversee daily front office operations, including reception, concierge, and guest services.\
  • Train, lead, and mentor the front office team to ensure exceptional service quality.\
  • Maintain and enforce brand standards in the reception area.\
  • Foster relationships with guests, staff, and local community partners to enhance the hotel's reputation.\
  • Work collaboratively with various departments to ensure seamless service delivery and guest satisfaction.\
  • Cover 4 evening or weekend shifts to support front-of-house operations.\\/ul">\

Requirements:

\

The ideal candidate should have experience with Siteminder software, familiarity with the global distribution system (GDS) and online travel agencies (OTA), and excellent leadership and communication skills.

\

A salary range of R20-R25K depending on experience is offered to the right candidate.