Fraud Solutions Expert

1 week ago


Johannesburg, Gauteng, South Africa Absa Group Limited Full time
Job Title: Fraud Solutions Expert

At Absa Group Limited, we are seeking a highly skilled and experienced Fraud Solutions Expert to join our team. As a key member of our Investigations Unit, you will play a critical role in resolving fraud queries at the first point of contact, ensuring that customers receive prompt and courteous service.

The successful candidate will be responsible for investigating fraudulent activity, performing analyses, and identifying root causes of fraud losses. You will also provide core support to the business through the capturing, verifying, and maintenance of management information.

We are looking for an individual with a strong background in business management and banking, with excellent customer service skills. If you have a passion for fighting financial crime and are eager to make a meaningful contribution to our organization, we encourage you to apply.

We offer a competitive salary range of R450,000 - R600,000 per annum, depending on experience, as well as opportunities for professional growth and development. Our benefits package includes medical aid, pension fund, and life insurance.

Responsibilities:
  • Investigate suspicious accounts received from Product business.
  • Provide superior customer service to customers through various contacts made during the course of work performed.
  • Communicate new fraud trends to team Leaders and Managers for further action.
  • Properly documenting and maintaining chain of custody for evidence.
Requirements:
  • Bachelor's Degree: Business Management, National Diplomas and Advanced Certificates: Banking.
  • Customer Service jobs.

Our company is committed to attracting, retaining, and developing top talent. We believe that diversity and inclusion are essential to driving innovation and success. We welcome applications from candidates of all backgrounds and cultures.



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