AWS Technical Solutions Engineer

3 days ago


Cape Town, Western Cape, South Africa Amazon Full time
Technical Solutions Engineer

We are seeking an experienced Technical Solutions Engineer to join our team. In this role, you will be responsible for providing technical guidance and support to our customers, resolving complex issues, and collaborating with internal teams to improve our services.

As a Technical Solutions Engineer, you will have the opportunity to work on a broad range of technical issues, from troubleshooting Windows Server and related services to managing full application stacks from the OS up through custom applications.

You will also drive initiatives that improve support-related processes and customer experience, including developing tutorials, how-to videos, and technical articles.

Responsibilities
  1. Provide technical guidance and support to customers via various contact channels, applying advanced troubleshooting techniques to resolve complex issues.
  2. Drive initiatives to improve support-related processes and customer experience.
  3. Leverage customer support experience to provide feedback to internal AWS teams on how to improve our services.
  4. Work on critical, highly complex customer problems that may span multiple AWS services.
Requirements

To be successful in this role, you will need:

  • 1+ years of software development or technical support experience.
  • Knowledge or experience with enterprise systems administration in Windows Server and related services (Active Directory, DNS, IIS, MSSQL, Sharepoint, Exchange, Windows server, Single Sign On).
  • Knowledge of Windows troubleshooting tools (Event viewer, Task manager, WinDbg, Windows Sysinternals, perfmon, WPR/WPA).
  • Knowledge or Experience with Networking and troubleshooting (TCP/IP, DNS, OSI model, routing, switching, firewalls, LAN/WAN).


  • Cape Town, Western Cape, South Africa Intelligent Technical Solutions Full time

    Company OverviewIntelligent Technical Solutions is a dynamic and growing company seeking a collaborative problem-solver to join our team as a System Administrator. With excellent customer service skills and a detail-oriented mindset, you will be pivotal in providing remote IT support to our clients.Job DescriptionAs a System Administrator, you will handle a...


  • Cape Town, Western Cape, South Africa Talent Sauce Full time

    Talent Sauce is a dynamic company that's always pushing the boundaries of what's possible. As an AWS Solutions Developer, you'll be at the forefront of this innovation, working alongside a talented team of engineers to design and implement cutting-edge cloud-based solutions.Responsibilities:Design, implement, and maintain scalable cloud infrastructure...


  • Cape Town, Western Cape, South Africa ENGINEERINGUK Full time

    Role SummaryAs an AWS Technical Expert at ENGINEERINGUK, you will be responsible for providing expert-level support and troubleshooting assistance to our customers. You will also be driving initiatives to improve support-related processes and customer experience.ResponsibilitiesSolve customer cases through various contact channels, applying advanced...


  • Cape Town, Western Cape, South Africa ENGINEERINGUK Full time

    About the TeamAWS Support Engineering is a customer-facing global organization operating on a follow-the-sun model. You will be working with a diverse list of companies and developers who are taking advantage of our growing set of services and features.Why AWS?First and foremost, this is a customer support role in the cloud.You will apply advanced...

  • AWS Data Engineer

    2 weeks ago


    Cape Town, Western Cape, South Africa PBT Group Full time

    PBT Group is currently offering an opportunity for an AWS Data Engineer with 2 to 5 years of relevant experience.The role of a Data Engineer involves constructing and maintaining data pipelines and datamarts, emphasizing scalability, repeatability, and security. Data Engineers play a pivotal role in facilitating the acquisition of data from diverse sources,...


  • Cape Town, Western Cape, South Africa Amazon Full time

    Senior Solutions Architect, AWS (Saudi Nationals Only)Amazon Web Services (AWS) is looking for experienced and motivated technologists who possess a unique balance of technical depth and strong interpersonal skills. As a Solutions Architect at Amazon Web Services, you will have the exciting opportunity to assist and shape the future of a high potential set...


  • Cape Town, Western Cape, South Africa Mygwork - Lgbtq+ Business Community Full time

    As a leading AWS Cloud Solutions Expert, Mygwork - LGBTQ+ Business Community is seeking a highly motivated and experienced Cloud Support Engineer to join our team. In this role, you will act as the Cloud Ambassador across AWS products, providing our customers with required tools and tactics to scale their impact in world-wide markets.Your primary...


  • Cape Town, Western Cape, South Africa ENGINEERINGUK Full time

    About ENGINEERINGUKWe are a leading provider of cloud-based solutions and are seeking a highly skilled IT Solutions Engineer to join our team. As an IT Solutions Engineer, you will be responsible for providing expert-level support and troubleshooting assistance to our customers.ResponsibilitiesSolve customer cases through various contact channels, applying...

  • AWS Cloud Engineer

    7 days ago


    Cape Town, Western Cape, South Africa Ampstek Full time

    Ampstek is a leading IT consulting firm, helping businesses succeed in the digital age.Talent Acquisition Executive @AmpsTek - Sourcing Top TalentsPosition Type: Contract (Hybrid) – Flexible Work ArrangementWe are seeking an experienced AWS Data Engineer to join our team and design, develop, and maintain scalable data solutions on AWS Cloud.Data Pipeline...

  • AWS Cloud Architect

    2 weeks ago


    Cape Town, Western Cape, South Africa Amazon Full time

    Job ID: 2828808 | Amazon Web Services Philippines Inc.Amazon is continuously striving to be the most customer-centric company in the world. AWS has been helping over one million customers in over 190 countries, from Airbnb to GE, to deliver flexibility, scalability, and reliability across their organizations. Behind this success is exceptionally talented,...


  • Cape Town, Western Cape, South Africa Ananzi Full time

    AWS Trust and Safety (T&S) Risk & Response (R&R) is seeking a motivated Security Engineer with a strong background in incident response, threat investigation, and developing solutions to security issues.As a Security Engineer in R&R, you will employ your technical skills to develop solutions to complex and ambiguous security-related events originating from...


  • Cape Town, Western Cape, South Africa Old Mutual Limited Full time

    Job RequirementsWe are looking for an experienced AWS Engineering Expert to join our team at Old Mutual Limited.About the JobDesigning and developing data products & data warehouse solutions in on-premises and cloud environments using cloud-based services, platforms, and technologies.Developing data APIs and data delivery services to support critical...

  • Data Engineer AWS

    7 days ago


    Cape Town, Western Cape, South Africa Ampstek Full time

    Ampstek City of Cape Town, Western Cape, South AfricaTalent Acquisition Executive @AmpsTek - Sourcing Top Talents (UK & Europe)Position Type: Contract (Hybrid) – 3 or 2 Days onsite / weekLocation: Cape Town, South AfricaJob Description:We are seeking an AWS Data Engineer to design, develop, and maintain scalable data solutions on AWS Cloud. The ideal...


  • Cape Town, Western Cape, South Africa IQbusiness South Africa Full time

    About You and the Key Skills Were Looking For Your proven record as an AWS Cloud Data Engineer highlights your expertise in creating scalable and secure data solutions. Proficiency in AWS and Big Data technologies such as AWS EC2, AWS S3, AWS Lambda, and Spark/SparkSQL enables you to handle massive amounts of data efficiently. Your adeptness with programming...


  • Cape Town, Western Cape, South Africa Intelligent Technical Solutions Full time

    Our TeamWe are looking for a highly skilled and experienced System Administrator to join our team at Intelligent Technical Solutions. As a dynamic and growing company, we strive to deliver exceptional IT services that meet the evolving needs of our clients.In this role, you will be responsible for providing remote IT support, ensuring our clients receive...


  • Cape Town, Western Cape, South Africa Parvana Full time

    Job SummaryWe are seeking a highly skilled AWS Cloud Engineer to join our team at Parvana. The ideal candidate will have a strong background in cloud computing, with experience in deploying, automating, and managing AWS-based production systems.The successful candidate will be responsible for ensuring the availability, performance, security, and scalability...


  • Cape Town, Western Cape, South Africa Amazon Full time

    Technical Writer, AWS Knowledge Services, AWS SupportAmazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform, offering over 175 fully featured services from data centers globally. Millions of customers—including the fastest-growing startups, largest enterprises, and leading government agencies—are using AWS to lower...


  • Cape Town, Western Cape, South Africa Amazon Full time

    Technical Writer, AWS Knowledge Services, AWS SupportAmazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform, offering over 175 fully featured services from data centers globally. Millions of customers—including the fastest-growing startups, largest enterprises, and leading government agencies—are using AWS to lower...


  • Cape Town, Western Cape, South Africa Ananzi Full time

    About the JobWe are seeking a skilled Security Threat Analyst to join our team at AWS Trust and Safety. As a key member of our security team, you will play a critical role in developing solutions to complex security-related events originating from AWS resources.Your primary responsibility will be to employ your technical skills to develop solutions to...


  • Cape Town, Western Cape, South Africa iqbusiness Full time

    About You and the Key Skills We're Looking ForYour proven record as an AWS Cloud Data Engineer highlights your expertise in creating scalable and secure data solutions. Proficiency in AWS and Big Data technologies such as AWS EC2, AWS S3, AWS Lambda, and Spark/SparkSQL enables you to handle massive amounts of data efficiently. Your adeptness with programming...