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Debt Recovery Manager

1 week ago

Midrand, Gauteng, South Africa Architectural Services Full time

Job Overview:

Fidelity ADT is seeking a highly skilled Credit Control Manager to lead our team in ensuring the smooth running of all credit, billing and collections functions within the business. As a key member of our management team, you will be responsible for meeting cash collection targets, achieving average debtor day KPI's, initiating legal action and minimizing bad debts.

Key Responsibilities:

  • Manage department for billing cash allocations and collections aligned to support the overall organisational strategy
  • Create a strategy around implementing change and continuous improvements
  • Establish a culture and work environment within the department that is customer service focussed and focused on process improvement
  • Ensure proper control environment and compliance with applicable legislation including GAAP, Companies Act, Sarbanes Oxley, etc
  • Develop and implement goals, policies, priorities and procedures related to reporting and processes within the debtors control environment and ensure that they are consistently applied
  • Train and develop a quality team
  • Implement and manage effective debt management procedures regarding outstanding debts, debt write-offs, and debt collection
  • Ensure accuracy of national customer database/records
  • Ensure legal compliance and accurate record keeping
  • Approve, monitor, and maintain customer credit limits
  • Manage and control existing customer account base to minimize credit risk of company
  • Review and control new credit applications and propose credit to be granted
  • Ensure Debtors and Sales Administration is performed effectively and timeously including authorization of credit notes, processing of sales invoices, and customer contracts timeously and accurately
  • Dispute management – managing and responding to customer queries/disputes
  • Generate appropriate daily, weekly, and monthly reports on debtors
  • Develop plans to improve Debtors Book
  • Weekly analysis of credit notes to understand source and take action to reduce credit note quantity and value
  • Determine the effectiveness of incentive schemes and recommend improvements where appropriate
  • Liaise with relevant credit bureaus and attorneys to manage the company's credit book
  • Sign off and release credit notes as per DOA, analyze reasons and implement process improvements
  • Master data management