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Help Desk Support Specialist

2 months ago


Botshabelo, Orange Free State, South Africa beBee Professionals Full time
Help Desk Support Specialist

BeBee Professionals is seeking a skilled Help Desk Support Specialist to provide technical assistance and support related to computer systems, hardware, or software.

Key Responsibilities:
  • Respond to customer inquiries regarding computer software and hardware operation to resolve problems.
  • Install, modify, and repair computer hardware and software.
  • Diagnose system errors and provide technical assistance for questions and problems.
  • Monitor and respond quickly and effectively to requests received through the IT helpdesk.
  • Document technical knowledge in the form of notes and manuals.
  • Follow up with customers to ensure their technical issues are resolved.
Requirements:
  • Bachelor's degree in Computer Science, Information Technology, or related field.
  • Proven experience as a Help Desk Technician or other customer support role.
  • Knowledge of troubleshooting techniques and customer service principles.
  • Excellent problem-solving and communication skills.
  • Ability to provide step-by-step technical help, both written and verbal.
  • Ability to work in a team environment.