Healthcare Operations Manager

4 days ago


Somerset West, Western Cape, South Africa Stethoscope SA Full time
Job Description

The Patient Administrator role at Stethoscope SA is a dynamic position that requires strong organizational and communication skills. The successful candidate will be responsible for managing patient admissions, medical aid communication, authorisation, billing, and general administrative tasks.

The ideal candidate will have a proven track record of providing exceptional customer service, with the ability to work well under pressure and maintain effectiveness during changing conditions.

Main Responsibilities:

  • Compiling, quality checking, and processing of daily billing
  • Resolving billing queries proactively
  • Liaising with all departments to ensure accurate and complete billing
  • Performing month-end processing
  • Preparing pre-payment estimates for private patients
  • Maintaining a well-run, professional, and patient-focused admission environment
  • Assisting patients with completing necessary forms and documents
  • Performing general administration duties involved in patient admissions
  • Resolving patient complaints and monitoring patient satisfaction
  • Identifying and rectifying non-compliance with business policies and procedures


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