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Digital Community Strategist

2 weeks ago

Cape Town, Western Cape, South Africa Talent Sam Full time
Key Responsibilities

The Social Media Community Executive is responsible for managing our online community across various social media platforms.

Main responsibilities include:

  1. Engaging with the online community by responding to comments and questions in a timely and professional manner on Instagram and LinkedIn.
  2. Fostering relationships with key community members, influencers, and brand advocates to build loyalty and amplify the brand message.
  3. Gathering and reporting on community feedback, insights, and trends to inform product development, customer service, and marketing strategies.
  4. Tracking, analyzing, and reporting on community engagement metrics to measure the effectiveness of community-building initiatives.

This role requires close collaboration with the marketing, content, and customer service teams to align community management efforts with overall brand strategy.

Requirements

Applicants should have:

  • Experience in Marketing, Communications, Public Relations, or a related field.
  • Strong communication and interpersonal skills.
  • Deep understanding of social media platforms and trends.
  • Passion for social media and community building.