HR Consultant Specialist

5 days ago


Durban, KwaZulu-Natal, South Africa Callforce Direct Full time
Job Summary:
In the dynamic environment of Callforce Direct, we are seeking a highly skilled HR Consultant to drive employee relations and industrial relations forward. This is an exciting opportunity for a talented professional to make a significant impact on our organization's success.

About the Role:
We are looking for a dedicated HR consultant with a strong focus on industrial relations. The ideal candidate will have 1-3 years of experience in a similar role, preferably within a BPO or comparable setting. The successful applicant will be responsible for managing various human resources functions, with a primary emphasis on employee relations and industrial relations (IR). Key duties will include handling employee grievances, providing advice and support to management and employees, developing and implementing employee relations and disciplinary policies, conducting investigations into employee misconduct, and ensuring compliance with labour laws and company guidelines.

Responsibilities:
  • Employee Relations and Industrial Relations:
    • Manage and resolve employee grievances, disputes, and conflicts in a timely and effective manner.
    • Provide expert advice and support to management and employees on employee relations and industrial relations issues.
    • Develop and implement employee relations and disciplinary policies that align with labour laws and company guidelines.
    • Conduct thorough investigations into employee misconduct and recommend appropriate actions.
  • Compliance and Legal Advisory:
    • Ensure strict compliance with all relevant labour laws, regulations, and internal policies.
    • Prepare and maintain comprehensive documentation related to employee relations issues, grievances, disciplinary actions, and investigations.
  • HR Administration and Data Management:
    • Maintain accurate and up-to-date employee records in the HRIS and ensure confidentiality.
    • Generate HR reports and provide analysis on employee relations trends, grievances, and disciplinary actions.
  • Policy Development and Implementation:
    • Assist in the development and review of HR policies and procedures to ensure they align with legal requirements and best practices.
    • Communicate policies and procedures to employees and managers, providing guidance and clarification as needed.
  • Performance Management:
    • Support the performance appraisal process, including assisting managers and employees with documentation and performance discussions.
  • HR Projects and Initiatives:
    • Participate in HR projects and initiatives, such as employee engagement programs, wellness activities, and diversity and inclusion efforts.

Qualifications and Requirements:
• Bachelor's degree in Human Resources, Industrial Relations, Law, or a related field.
• Minimum 1-3 years of experience in an HR Officer role with a strong focus on Industrial Relations (Non-Negotiable), preferably within a BPO or similar environment.

The salary range for this position is $60,000 - $80,000 per annum, commensurate with experience.

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