Membership Database Specialist

1 month ago


Durban, KwaZulu-Natal, South Africa HR Matters Full time
Job Title: Membership Database Specialist

We are seeking a highly skilled and detail-oriented Membership Database Specialist to join our team at HR Matters.

About the Role:

This is an exciting opportunity for a motivated and organized individual to contribute to the success of our organization by providing administrative support to our membership team. The successful candidate will be responsible for maintaining accurate and up-to-date records on our CRM system, generating reports as needed, responding to queries from members, and providing general administrative duties to support the team's efforts.

Key Responsibilities:
  • Maintain accurate and up-to-date records on the CRM system, ensuring that all information is current and reliable;
  • Generate reports as needed to provide insights into membership trends and statistics;
  • Respond to member inquiries in a timely and professional manner, addressing questions and concerns related to membership renewals, subscriptions, and general information;
  • Provide administrative support to the membership team, including tasks such as data entry, document preparation, and other duties as assigned;
Requirements:
  • Grade 12 or higher education qualification in Sales Administration, Office Management, and/or Information Systems;
  • At least 2-3 years of experience in sales administration, specifically working with a CRM system;
  • Previous call center experience is considered an asset;
  • Advanced computer literacy in MS Office, including proficiency in Microsoft Excel, Word, and PowerPoint;
  • Numeracy and accuracy, with a strong attention to detail;
  • Excellent communication and interpersonal skills, with the ability to interact effectively with members, colleagues, and stakeholders;
  • Good time management and task management skills, with the ability to prioritize tasks and meet deadlines;
Estimated Salary:

The estimated salary for this position is $55,000 - $65,000 per year, depending on qualifications and experience. This is a competitive salary range based on industry standards and market conditions.



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