Senior Business Process Consultant

3 days ago


Cape Town, Western Cape, South Africa WNS (Holdings) Limited (ADR) Full time
Job Overview

WNS (Holdings) Limited (ADR) is a global leader in Business Process Management (BPM). We offer business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals.

Key Responsibilities
  1. Process Improvement: Identify opportunities to enhance process efficiency and customer experience.
  2. Delivery Excellence: Meet contractual productivity agreements with clients and deliver Digital Transformation initiatives as per the Transformation roadmap.
  3. Transformation Solutions: Develop market-leading transformation solutions for clients, working with cross-functional teams.
  4. Stakeholder Engagement: Build strong relationships with stakeholders across all levels, both within WNS and with clients.
Requirements
  1. Education: Grade 12 and a degree in a similar field.
  2. Technical Skills: Proficiency in basic computer knowledge, including Citrix, ADUC, Windows OS, and web-based applications.
  3. Soft Skills: Excellent analytical, communication, and negotiation skills, with a strong focus on customer effort reduction and straight-through processing.
  4. Certifications: Certified Blackbelt in Project Management and Design Thinking.
  5. Industry Experience: P&C Insurance experience and knowledge of contact center digital platforms.
  6. Personal Qualities: Action-oriented, self-driven, and adaptable, with a high energy level and a focus on quality and results.


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