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Business Process Expert

1 week ago

Johannesburg, Gauteng, South Africa Santam Insurance Full time

Santam Insurance is seeking a talented Business Process Expert to join its Operations Digital Support Hub. This key role involves providing expert advice and guidance to the Digital Consultant Support team on process improvements and efficiencies. The successful candidate must possess a deep understanding of business processes and the ability to communicate complex ideas clearly.

About the Role

You will work closely with stakeholders to understand business requirements and develop tailored solutions to address them. Your expertise will help shape the digital transformation of our organization, driving efficiency, innovation, and customer satisfaction.

Key Responsibilities
  1. Conduct thorough process analyses to identify areas for improvement.
  2. Develop and implement process re-engineering strategies to increase efficiency.
  3. Collaborate with stakeholders to establish clear goals and objectives.
  4. Design and deliver comprehensive training programs to enhance team capabilities.
  5. Evaluate and recommend new technologies to support business growth.
  6. Establish and maintain strong relationships with internal and external partners.
  7. Monitor and analyze key performance indicators to inform business decisions.
  8. Provide thought leadership and guidance on industry trends and best practices.
  9. Drive business growth through strategic partnerships and alliances.
  10. Promote a culture of innovation, creativity, and calculated risk-taking.
Requirements
  1. 5+ years of experience in a process improvement role.
  2. Deep understanding of business processes and operational excellence.
  3. Experience working with multiple stakeholders to drive business outcomes.
  4. Expertise in process mapping, analytics, and reporting.
  5. Strong analytical, problem-solving, and communication skills.
  6. Ability to adapt quickly to changing business needs and priorities.
  7. Bachelor's degree in Business Administration, Management, or related field.