Service Delivery Manager

**Specific Responsibilities** **Service Management** - Monitoring and managing desktop support, IT services desk, and VIP support functions to ensure optimal service - Maintaining high performance levels for service-related processes, and implementing improvement activities wherever necessary - Taking ownership of critical incidents, coordinating with...

**Specific Responsibilities** **Service Management** - Monitoring and managing desktop support, IT services desk, and VIP support functions to ensure optimal service - Maintaining high performance levels for service-related processes, and implementing improvement activities wherever necessary - Taking ownership of critical incidents, coordinating with...

Service Delivery Manager ICT Sandton - Gauteng - South Africa Reporting to the Service Delivery Manager you will be in direct contact with customers in the Southern and Eastern African Regions. It is essential that you have managed IT environments within government departments. Due to our clients' Equity Plan, preference will be given to African males or...

**Responsibilities.** - Implementation of ITIL Principles and Guidelines._ - Incident Management - Problem Management - Change Management - Release Management - Deployment Management - Accountable for all Production customers._ - Accountable for customer review strategy using both NPS and CSAT formats. - Profitability of each Account. - Negotiations on...

Empowering Africa’s tomorrow, together one story at a time. - With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.Job...

About the RoleWe are seeking an experienced IT Service Delivery Manager to join our team at JSE Limited. As a key member of our IT department, you will be responsible for managing and measuring agreed IT SLAs across key lines of business applications.Key Responsibilities:Negotiate and agree SLAs with relevant stakeholders, ensuring vendor contracts support...

Job category: Banking, Finance, Insurance. StockbrokingContract: Fixed Term ContractRemuneration: Market RelatedEE position: YesAbout our companyWHY JOIN THE JSE? The JSE recognises that its success and strength depend on the quality of its employees. We are committed to fostering a culture of continuous learning and high standards of performance. Our...

Key ResponsibilitiesProvide subject-matter expertise and knowledge regarding the Oncology systems to all role players, and provide user support as required.Monitor and assess the extent to which the systems functionalities, performance, etc. meet/satisfy user requirements.Manage service level delivery according to agreed and signed off SLAs.Investigate...

Responsibilities Include, but are not limited to the following: - Assist Delivery Managers with the tracking of engagements. - Ensure correct company processes are followed. - Document Action Items and next steps for all engagements - Follow up with Team members to ensure the completion of tasks within timelines - Escalate any engagement concerns to...

We are looking for a highly organized and efficient Hospitality Service Delivery Specialist to join our team at Anantara The Marker Dublin Hotel. As a Hospitality Service Delivery Specialist, you will be responsible for ensuring that every guest receives exceptional service, from check-in to check-out.Key Responsibilities:Create menus and manage inventory...

Are you a highly motivated individual with a passion for delivering exceptional customer service? Do you have a strong understanding of automotive service processes and procedures? If so, we would love to hear from you! As a Service Delivery Coordinator at Kontak Recruitment, you will play a critical role in ensuring that our customers receive the highest...

**About Company** We are a JSE-listed company that sells innovative technology for mobile commerce to emerging markets in South Africa and abroad. Our users are rich, poor, urban and rural, and we allow them all to interact and transact on an equal footing. We reach them by using both physical and virtual distribution channels. We target many of our services...

To manage (end to end) the strategy; planning; organising; negotiating; staffing directing and controlling of all aspects of projects or programmes for a portfolio in ensuring the successful implementation of IT Projects and to realise the business cluster strategy. Provides expert advice and counsel to functional/ and non functional user personnel and...

**JOB PURPOSE** The role will be responsible for managing the administrative aspects of Service Delivery and coordinating service delivery activities **RESPONSIBILITIES** - Build and maintain 3rd party vendor relationships with municipalities and power users - Track, co-ordinate and control 3rd party task list and SLA adherence - Liaison between internal...

About the CompanyThe JSE Limited is a leading financial market operator that provides a range of services and products to investors and companies.Job DescriptionWe are seeking a highly skilled and experienced professional to lead the Client Call Centre / Service Team operations and ensure that the team is adequately equipped with the necessary skills and...

Job OverviewThe Operations Director - Service Delivery will play a pivotal role in planning, leading, and controlling the activities of the Clearing House business unit at Universal Health.This role involves overseeing day-to-day operations, driving business deliverables, and ensuring the organisation's overall delivery on contractual obligations.

**About Company** We are a JSE-listed company that sells innovative technology for mobile commerce to emerging markets in South Africa and abroad. Our users are rich, poor, urban and rural, and we allow them all to interact and transact on an equal footing. We reach them by using both physical and virtual distribution channels. We target many of our...

**About the Role**: You will be responsible for overseeing the delivery of technology projects and services, ensuring they are completed on time, within scope, and on budget. This role bridges the gap between the technical team and business stakeholders, ensuring that IT projects align with business goals and deliver value. **What you will do**: -...

Job category: Banking, Finance, Insurance. StockbrokingContract: PermanentRemuneration: Market RelatedEE position: NoAbout our companyThe JSE recognises that its success and strength depend on the quality of its employees. We are committed to fostering a culture of continuous learning and high standards of performance. Our employee wellness programme is...

Our Client a Global tech firm is seeking an ERP Application Delivery Manager to join their team in Sandton. They offer stability, growth, attractive salary along with excellent benefits and a great working environment. As a ERP Application Delivery Manager you will lead large and complex project teams and/or programs and will be accountable for the overall...