Senior Client Relationship Manager

3 days ago


Boksburg, Gauteng, South Africa Recruitment Matters Full time

Company Overview:

Recruitment Matters is a renowned recruitment agency with a strong reputation for providing exceptional talent solutions to businesses worldwide. Our team of experts boasts extensive industry knowledge and experience in matching the right candidates with the right job opportunities.

Salary: Negotiable based on experience

Job Description:

As a Senior Account Manager at Recruitment Matters, you will be responsible for overseeing and developing our top-tier client accounts across various regions, industries, and capabilities. This role demands strong commercial acumen, excellent relationship-building skills, and the ability to drive business growth through strategic planning and execution.

Key Responsibilities:

  • Foster company credibility through relationships with multiple stakeholders in identified Strategic client accounts
  • Oversee various commercial and operational projects
  • Develop and implement service level agreements
  • Regular client KPI reviews in accordance to SLA's
  • Collaborate with company offices and partner offices to formulate retention strategies
  • Collaborate with company offices and partner offices to formulate growth strategies
  • Gain an in-depth understanding of clients' businesses, their needs, and requirements
  • Lead key engagements with strategic clients
  • Drive the account planning and sales forecasting processes for strategic client accounts across various regions, industries, and capabilities
  • Lead pricing strategies and commercial discussions aimed at gaining and retaining key clients across various regions, industries, and capabilities
  • Commit to profitability targets for each strategic client account, and report regularly on progress against targets and forecasts

Required Skills and Qualifications:

To excel in this role, you must possess:

  • A minimum of 15-20 years' experience in International Freight Forwarding and familiarity with Customs administration and legislation within Africa
  • At least 10 years of experience in a strategic client retention role
  • Extensive experience in dealing with African markets
  • Experience in cross-border Road Freight
  • Previous experience in procurement or buying would be beneficial
  • A valid driver's license and own vehicle
  • Able to travel extensively as required for the role (Africa)
  • Must take ownership of the position, be dedicated, and innovative
  • A thorough geographical understanding of countries, air and ocean gateways, road freight border crossings, and the ability to interact and communicate with diverse cultures is crucial
  • Must be able to engage and represent the company at a senior stakeholder level
  • The ability to ensure high standards of quality and service delivery to meet and exceed client expectations
  • The ability to establish and maintain positive interpersonal relationships characterised by sensitivity, support, respect, and constructive resolution of differences and conflict


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