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Cape Town, Western Cape, South Africa Santam Insurance Full timeAbout UsSantam is committed to achieving transformation and embracing diversity. We believe that a diverse, inclusive and equitable workplace is key to ensuring a thriving and sustainable business in South Africa. Our Employment Equity plan and targets are an integral part of our selection process.Job DescriptionThe Claims Service Consultant will be...
Claims Consultant
2 weeks ago
Santam Insurance is the market leader in the general insurance industry in Southern Africa, committed to delivering Insurance Good and Proper.
Main Functions- Register claims and make merit-based decisions.
- Manage claims according to SLA's.
- Appoint assessors when necessary.
- Negotiate settlements.
- Provide daily estimate updates and note attachments to the system.
- Efficiently manage the inbox.
- Liaise with brokers.
- Promptly provide feedback and handle complaints (internal & external).
- Assist with loading payments and bordereaux's.
- Ability to work well under pressure with minimal supervision.
- Capacity to work effectively in a team environment.
- Encourage open and frank communication.
- Makes informed decisions using logical reasoning.
- Business insight - contributes independently.
- Manages complexity - contributes independently.
- Plans and aligns - contributes independently.
- Manages conflict - contributes independently.
- Cultivates innovation - contributes independently.
- Customer focus - contributes independently.
- Drives results - contributes independently.
- Collaborates - contributes independently.
- Being resilient - contributes independently.
We foster strong relationships with our employees, supporting their career growth and personal development. Our five business clusters offer various opportunities for advancement.
