Client Success Lead
3 days ago
Client Services Manager (JB5146)
Kontak Recruitment is seeking an experienced Client Services Manager to lead our team and drive customer satisfaction and team performance.
You will be responsible for implementing and overseeing client service projects, CRM updates, and process enhancements.
Responsibilities:- Team Leadership
- Lead and develop a team of 15 client service representatives, ensuring they uphold professional communication standards.
- Act as the final escalation point for customer concerns, providing strategic solutions.
- Customer Experience
- Establish best practices by analyzing customer data and designing effective training strategies.
- Monitor customer interactions to enhance customer experience, identify training needs, and ensure service excellence.
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