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Telecoms Team Head

1 week ago

Randburg, Gauteng, South Africa Kontak Recruitment Full time
About the Job

Kontak Recruitment is seeking a skilled Call Centre Manager with extensive experience in CRM system implementation and team management. The successful candidate will be responsible for driving customer satisfaction and loyalty by developing and enforcing customer service strategies.

Key Responsibilities

  1. Lead the inbound call centre team to deliver exceptional customer experiences.
  2. Collaborate with internal teams to align CRM processes with business objectives.

Requirements

  • At least 4 years of experience in a Call Centre Management position.
  • Ability to train and mentor call centre agents.