Regional Operations Director

2 months ago


Pretoria, Gauteng, South Africa HR Genie Full time

Purpose and Scope

The Regional Operations Manager at HR Genie is responsible for overseeing the smooth operation of our facilities, ensuring the delivery of high-quality services to our members, and managing a team of staff to achieve business objectives.

Key Responsibilities

1. Operations Management

• Manage the day-to-day facility operations, including:

• Brand standards and compliance

• Facility upkeep and maintenance

• Equipment management and maintenance

• Health and Safety protocols and compliance

2. Service Delivery

• Manage and resolve member queries and concerns

• Provide exceptional member service and interaction

3. People Management

• Develop and implement staff training and development programs

• Manage staff performance and morale

4. Financial Management

• Monitor and manage controllable costs, including consumable stock control

• Analyze and improve Net Member Movement (NMM) and sales performance

Requirements and Qualifications

• Proven experience in general management, sales, and operations

• Ability to manage a multi-disciplined team

• Passion for standards and cleanliness

• Experience in the fitness industry is an advantage

• Ability to work at peak times, including evenings and weekends



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