Regional Operations Director
2 months ago
Purpose and Scope
The Regional Operations Manager at HR Genie is responsible for overseeing the smooth operation of our facilities, ensuring the delivery of high-quality services to our members, and managing a team of staff to achieve business objectives.
Key Responsibilities
1. Operations Management
• Manage the day-to-day facility operations, including:
• Brand standards and compliance
• Facility upkeep and maintenance
• Equipment management and maintenance
• Health and Safety protocols and compliance
2. Service Delivery
• Manage and resolve member queries and concerns
• Provide exceptional member service and interaction
3. People Management
• Develop and implement staff training and development programs
• Manage staff performance and morale
4. Financial Management
• Monitor and manage controllable costs, including consumable stock control
• Analyze and improve Net Member Movement (NMM) and sales performance
Requirements and Qualifications
• Proven experience in general management, sales, and operations
• Ability to manage a multi-disciplined team
• Passion for standards and cleanliness
• Experience in the fitness industry is an advantage
• Ability to work at peak times, including evenings and weekends
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