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Procurement Operations Lead

1 week ago

Cape Town, Western Cape, South Africa TFG (The Foschini Group) Full time
About the Role
We are seeking an experienced Procurement Operations Lead to join our team. As a key member of our procurement organization, you will be responsible for leading and managing the Procurement Operations support service and team. Your primary focus will be on driving continuous improvement, ensuring effective supplier onboarding and compliance, managing training materials, and supporting key system changes. You will work closely with multiple internal teams and external suppliers to ensure service delivery within agreed standards.

Key Responsibilities:
  • Lead, manage, and develop a team of support consultants and a service training lead, ensuring succession planning and professional growth.
  • Manage and ensure effective adherence to supplier compliance requirements, including VAT, SARS clearance, B-BBEE, and company registration validation and PAYE assessments.
  • Oversee the annual updates of supplier compliance documents, ensuring alignment with TFG and legislative requirements.
  • Lead continuous process improvement initiatives, focusing on compliance, process simplification, and user experience on the Coupa procurement system. Align the service ticketing processes and catalogue accordingly.
  • Implement effective quality assurance controls and perform remedial actions according to agreed standards, ensuring high-quality service delivery.
  • Provide excellent operational support to business users and suppliers, ensuring adherence to standards and delivery within SLA and quality requirements. Resolve issues across multiple parties.
  • Maintain up-to-date training materials and SOP resources, including reference materials for suppliers and business users.
  • Provide effective, fit-for-purpose training to new suppliers, new users within existing suppliers, new TFG users, and users undergoing system changes.
  • Support the System Management team with testing for Coupa releases and ongoing configuration changes, ensuring user requirements are considered and appropriate user change management communication is in place.
  • Drive collaboration efforts across NMP Enablement & Central Finance, providing input and executing activities to improve business user and support service departments' behavior.