Leading Retail Store Team

2 days ago


Johannesburg, Gauteng, South Africa Massmart Full time
About This Role:

This is an incredible opportunity to join a dynamic retail team as a Senior Store Manager. As a leader, you'll be responsible for driving sales growth, improving customer satisfaction, and maintaining high standards of store operations. If you're passionate about delivering exceptional customer experiences and leading high-performing teams, we'd love to hear from you

Key Responsibilities:

  • Customer Experience:
  • • Ensure all associates project a positive attitude towards customers.
  • • Enhance customer experience by recognizing and resolving conflicts promptly.
  • • Emphasize the importance of adhering to company standards and procedures.
  • • Develop and implement action plans derived from customer experience reports.
  • Expenses:
  • • Plan, monitor, and maximize market opportunities to achieve monthly turnover.
  • • Monitor and control expenses to prevent over-expenditure.
  • • Ensure effective management of TK records.
  • Inventory Management:
  • • Ensure stockholding levels align with merchandising plans and sales performance.
  • • Analyze merchandise movement to identify slow-selling/fast-selling items.
  • • Action aged/obsolescence stock according to company procedure.


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