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Personal Lines Customer Advocate

1 week ago

Johannesburg, Gauteng, South Africa Old Mutual Limited Full time
About Us

Old Mutual is a premium African financial services organisation that offers a broad spectrum of financial solutions to retail and corporate customers across key market segments in 14 countries.

Job Description

This is a unique opportunity to join our team as a Personal Lines Customer Advocate. You will be responsible for providing exceptional customer service and developing strong relationships with our clients.

Responsibilities
  • Develop knowledge and understanding of our policies and procedures and of relevant regulatory codes and codes of conduct.
  • Obtain authorization from a supervisor or manager for any exceptions from mandatory procedure.
  • Develop own capabilities by participating in assessment and development planning activities.
  • Maintain an understanding of relevant technology, external regulation, and industry best practices.
Requirements

To be successful in this role, you will need:

  • Consultative selling skills.
  • Customer complaint management skills.
  • Customer feedback management skills.
  • Customer-focused attitude.
Benefits

In addition to a competitive salary, we offer:

  • Strengthening customer relationships.
  • Upselling opportunities.
  • Action-oriented approach to work.
  • Effective communication skills.