Principal Video Conference Systems Architect

2 days ago

Cape Town, Western Cape, South Africa DLK Group (PTY) Ltd Full time
Job Title: Principal Video Conference Engineer

We are seeking a highly skilled Principal Video Conference Engineer to join our dynamic team at DLK Group (PTY) Ltd. The ideal candidate will have extensive experience in video conferencing systems, particularly with Polycom technology. This role requires a strong technical background, excellent problem-solving skills, and a commitment to enhancing communication through advanced audio and video conferencing solutions.

Key Responsibilities:
  • Design and implement video conferencing systems tailored to organizational needs, ensuring optimal performance and user satisfaction.
  • Evaluate and recommend hardware and software solutions for video conferencing, considering factors such as network infrastructure and ITIL processes.
  • Develop detailed system documentation, including architecture diagrams and implementation plans, to ensure seamless integration with existing IT infrastructure.
  • Lead the implementation of video conferencing solutions, ensuring adherence to ITIL processes and best practices.
  • Manage the deployment of Polycom Bridge systems, ensuring integration with existing network infrastructure and optimal performance.
  • Troubleshoot and resolve technical issues related to video and audio-conferencing systems, providing timely and effective support to users.
  • Design and facilitate training programs to promote the adoption and effective use of video and audio-conferencing systems, ensuring users are equipped to navigate these tools.
  • Collaborate with IT teams, project managers, and stakeholders to align video conferencing solutions with business goals and objectives.
  • Act as a point of contact for video conferencing-related queries and escalations, providing expert guidance and support.
  • Conduct regular meetings with stakeholders to assess system performance, gather feedback, and identify areas for improvement.
  • Stay updated with industry trends and emerging technologies in video conferencing, proposing enhancements to existing systems to improve functionality and user experience.
Requirements:
  • National Diploma/Degree in Computer Science, Information Technology, or a related field.
  • Relevant technical certification (e.g., PVCE, Polycom Video Conference Certified Systems Engineer).
  • Minimum of 8 years of experience in video conferencing system management and implementation.
  • Proven experience with Polycom systems, including management of Polycom Bridge implementations.
  • Strong understanding of ITIL processes and their application in technical environments.
  • Proficient in designing and implementing video conferencing solutions.
  • Hands-on experience with audio and video conferencing equipment and software.
  • Familiarity with network infrastructure and its impact on video conferencing performance.

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