Proactive Field Support Technician
5 days ago
Last updated: Job details
Job Details
- Location: Gauteng, South Africa
- Role type: Full-time, Permanent
- Company Vehicle Provided
- Area serviced: Gauteng - Field Services | Providing on-site support at client sites (Hardware and Software Support)
About the Company
LexisNexis South Africa Shared Services (Pty) Ltd Company is seeking an experienced IT professional to join their team. As a Senior IT Field Support Specialist, you will provide technical support services to clients and ensure seamless operations of IT infrastructure, networking, and security systems.
Key Responsibilities
- Provide technical support to customers, field engineers, and technicians
- Diagnose, troubleshoot, and resolve hardware and software issues
- Install, configure, and maintain Windows systems, networks, and VOIP systems
- Manage and maintain firewalls, cloud & on-site backups, and camera systems
- Document solutions, errors, and IT procedures to improve efficiency
- Prioritize and resolve support requests while delivering exceptional customer service
- Maintain and update IT documentation to aid future troubleshooting
- Assist with automation projects and digital transformation initiatives
Requirements
- Valid driver's license
- 5+ years of IT support experience (on-site & remote)
- Strong knowledge of Microsoft 365 products
- Experience in a service/help desk environment
- Read and Speak Afrikaans
- N-Central
- SentinelOne
- MS365 Suite
- Untangle/iShield Firewalls
- Autotask
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