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Transportation Support Specialist

1 week ago

Cape Town, Western Cape, South Africa Cartrack Full time

Job Description

We are seeking a Transportation Support Specialist to join our team at Cartrack, a leading provider of innovative mobility solutions.

The successful candidate will be responsible for providing transportation-related support to customers, resolving customer complaints, and ensuring timely delivery of services.

Key Responsibilities:

  1. Provide transportation-related support to customers and respond to customer inquiries in a timely and professional manner.
  2. Resolve customer complaints and concerns in a fair and efficient manner.
  3. Collaborate with internal teams to troubleshoot technical issues related to the driver application and resolve driver-related problems.
  4. Escalate potential risks to business as identified by the driver network.
  5. Maintain accurate records of customer interactions, inquiries, and resolutions using CRM software.
  6. Stay informed about industry trends, product knowledge, and best practices to provide expert support to customers.
  7. Contribute to the development of knowledge base articles and support documentation to enhance efficiency and customer self-help resources.
  8. Participate in team meetings and training sessions to identify opportunities for process improvements.

Requirements:

  • Minimum 2 years of customer service experience.
  • Strong problem-solving and analytical skills.