Data Communications Specialist
6 days ago
**Company Overview**
Neoc_People is a leading provider of voice and data solutions, dedicated to delivering exceptional services to our clients.
We are currently seeking an experienced Data Communications Specialist to join our team.
**Job Description**The ideal candidate will have a strong background in SIP protocols and IP networking, with hands-on experience in configuring and maintaining Cloud PBX and VoIP systems.
Key Responsibilities:
- Configure and maintain new customer data links through various cloud platforms.
- Create and manage tickets, troubleshoot issues, and follow up on problematic data links identified by the monitoring system.
- Manage and configure SIP protocols, Yealink IP Phones, WiFi Access Points, and other IP networking devices to ensure seamless communication.
- Deploy and maintain Cloud PBX and VoIP solutions for clients.
- Install, configure, and resolve issues related to Mikrotik Routerboard devices.
- Perform network assessments for customers and offer recommendations for enhancements.
- Monitor and enhance network performance to ensure high reliability and availability.
- Work with cross-functional teams to integrate voice and data solutions with other IT systems.
- Provide technical support and training to clients and staff when needed.
- Document configurations, processes, and procedures for future reference.
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