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Senior Engineering Leadership Position

2 weeks ago

Sandton, South Africa Wsp Global Inc. Full time

We are looking for an experienced Retail Operations Expert to lead our Outlet Area team. As a Senior Civil Engineer, you will be responsible for managing Trade and Performance of prime location retail outlets across Gauteng.

Job Description

The scope of the Employee's duties include; but are not limited to the following:

  • Manage the retail management team of individual sites in the strategic development of the site with its business objectives.
  • Provide strong and focused leadership ensuring that the appropriate retail culture has the following features: Co-operative, responsive, results-oriented, and highly competitive.
  • Build and manage a highly motivated and professional team who rise to the demands of a fast-paced challenging business environment whilst also ensuring the site meets financial, production, customer service, and quality standards.
  • Coach and develop junior managers to manage their respective teams.
  • Set and actively communicate the retail standards across the business.

Sales Planning and Sales Measurement

  • Collate the Region POE.
  • Be the custodian of industry best practices to enhance sell-out.
  • Display in-depth Commercial understanding (inclusive of competitor activity) with SWOT analysis per store report – monthly submission (1st week of every month).
  • Manage field activity reports and submit viable field information to the buying and planning team to grow market share and enhance brand equity.
  • Collate the Visual checklist with pictures as a PowerPoint presentation (stockroom included) – include suggestions and plans to improve VM standards aligned to stock densification standards (weekly submission).
  • Recommend a promotional plan to drive sell-out in your region.
  • Actively manage the weekly sales planner – document the commitment per store manager and weekly review the sales percentage to target.
  • Conduct a minimum of 2 training sessions per week with documented minutes furnished to me.
  • Furnish a Mid-month action plan to sales projection.
  • Manage customer complaints – 24 turnaround time.
  • Promote and support cross-store/area networks to achieve consistency.
  • Set targets for each direct report using the business model.
  • Ensure that there is a clear set of action plans for each departmental target with clear resources and budgets to achieve.
  • Build and maintain a customer database (customer experience is vital in this highly competitive fashion retail market).
  • Identify, prioritize, action, and track market potential opportunities.
  • Plan and achieve daily objectives.
  • Together with Operations, manage Area Profitability.
  • Accountable for ensuring rigorous corporate compliance aligned to government and group standards.
  • Ensure all administrative matters pertaining to store operations are in line with company expectations.
  • Accountable for Risk Management within the business unit.
  • Respond to action internal audit findings and carry out instructions of Internal Risk officer.
  • Manage headcount of sites.
  • Complete and submit reports timeously.
  • Manage performance of underperforming sectors.
  • Develop competence and transfer skills as part of Area development strategy.
  • Manage all ER and HR related processes.
  • Regularly facilitate 360 feedback across the area to determine area manager's role fulfillment.
  • Develop staff and store managers.
  • Manage equipment functionality and effective communication with suppliers of said equipment.
  • Communicate effectively with Landlords.
  • Resolve landlord, customer, and regional office queries timeously.
  • Manage time and demands of individual sites, especially with regard to time outside of business hours and seasonal demands.
  • Nominated health and safety field committee member.
  • Participate in quarterly health and safety meetings with Operations.
  • Assist the DOL/OHS inspector during field audit visits.
  • Manage the daily, weekly, and monthly OHS trackers.

Opportunity Assessment and Market Place Competitiveness

  • Manage inventory – stock, branch supplies, and budgets of all 7 stores.
  • Analyze and interpret trends to facilitate planning.
  • Compile and analyze market potential study by sales area.
  • Generate insights from analysis and act appropriately.
  • Identify and report competitor activity.
  • Ascertain and plan for customer needs.
  • Optimize third-party relationships.
  • Maintain corporate image.

Job Requirements

  • Matric.
  • Relevant tertiary education.
  • At least 5-7 years of experience in a similar role within the retail industry.
  • Valid driver's license.
  • Own car.
  • Business and Commercial Acumen - Selling Skills.
  • Presentation and Negotiation skills.
  • Leadership and People Management - Coaching.
  • Brand Activation / Promotion Skills.
  • Customer Service Oriented - Customer and Consumer Centric.
  • Budget Management.
  • Networking and Relationship Building.
  • Problem Solving and Results / Target Oriented.
  • Sound knowledge of retail trends and industry is a definite advantage.