Debt Recovery Specialist

2 weeks ago


Pretoria, Gauteng, South Africa Numeral XII (Pty) Ltd. Full time
About the Role

We are seeking a skilled and experienced Collections Specialist to join our team at Numeral XII (Pty) Ltd. The successful candidate will be responsible for ensuring outstanding payments are collected on behalf of our company.

Key Responsibilities
  1. Collect payments directly from clients and negotiate on their behalf to ensure accounts are fully paid.
  2. Contact external debt collectors to recover outstanding debt.
  3. Manage customer queries and resolve any issues in a timely and professional manner.
  4. Manage credit bureau queries and ensure accurate and up-to-date information is maintained.
  5. Manage clients under debt counselling and administration orders, providing support and guidance throughout the process.
  6. Accurately submit insurance claims and investigate any discrepancies.
  7. Support the team with receipting and allocation of payments, ensuring accurate and timely processing.
  8. Investigate and approve refunds, ensuring that customers are treated fairly and consistently.
  9. Identify and escalate fraudulent matters, working closely with our internal teams to resolve any issues.
Requirements
  • A Matric qualification and a Certificate in Business Administration or a related field, with a minimum of 3 years' experience in a collections call centre or similar role.
  • A strong understanding of collections processes and related legislation (NCA).
  • Experience in dealing with external debt collectors and an understanding of debt counselling processes.
What We Offer

We offer a competitive salary and benefits package, as well as opportunities for career growth and development.



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