Network Support Specialist: Advanced Connectivity Expert

3 weeks ago


Johannesburg, Gauteng, South Africa Vox Telecommunications Full time
Job Summary

We are seeking an experienced Network Support Specialist to join our team at Vox Telecommunications. In this role, you will be responsible for providing advanced connectivity support to our customers, ensuring a high level of service and satisfaction.

Key Responsibilities
  • Customer Service: To adhere to all Vox policies, processes, and procedures to ensure the ultimate customer experience.
  • Incident Resolution: To identify, prioritize, and resolve incidents or requests received from customers in need of resolution.
  • Connectivity Support: To monitor, track, and coordinate all Connectivity Support functions, including tickets, calls, complaints, and mail queries from customers.
  • Collaboration: To contribute to problem resolution by giving in-person, hands-on support to managers and other team engineers.
Requirements

To succeed in this role, you will need excellent communication and problem-solving skills, as well as the ability to work effectively in a team environment. You should have a strong understanding of technical concepts and be able to apply them to real-world problems.

The ideal candidate will have experience working in a similar role and a proven track record of delivering high-quality results. You should also be familiar with industry-standard tools and technologies.

About Us

Vox Telecommunications is a leading provider of telecommunications services. We pride ourselves on delivering exceptional customer service and supporting our employees in their careers.

Compensation

The salary for this position is $80,000 per year, based on experience and qualifications. Additional benefits include health insurance, paid time off, and opportunities for professional development.



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